Product Operations Manager

November 20

Apply Now

Receive Emails with Similar Jobs

Luma Health

WebsiteLinkedInAll Job Openings

Healthcare Insurance • SaaS • Artificial Intelligence

Luma Health is a company specializing in providing an AI-powered Patient Success Platform that enhances healthcare delivery by optimizing patient engagement and operational workflows. Their solutions include scheduling, waitlist management, automatic reminders, digital communication, and EHR integration to improve efficiency and outcomes in healthcare organizations. Luma Health serves a range of healthcare providers including enterprise health systems, specialty groups, and regional and rural care providers, enabling them to streamline processes and increase patient satisfaction and retention.

51 - 200 employees

⚕️ Healthcare Insurance

☁️ SaaS

🤖 Artificial Intelligence

📋 Description

• Drive operational excellence, and readiness for new product rollouts to ensure users and internal teams know about changes/new functionality in the product • Work with Product, Customer Success, Delivery, Sales, Marketing, Partnerships and Engineering teams to create alignment, and improve communication and processes around product development, launch, and iteration • Maintain and update external and internal facing product roadmaps • Identify and surface trends from company data (zendesk tickets, clickup, product usage, etc.) • Build, maintain, and monitor reports, dashboards, and metrics to evaluate opportunities for improvement or risks. • Evangelize with appropriate leadership teams and stakeholders • Consult with the Product Knowledge team (documentation & training) for the content creation process across the product teams as well as surfacing updates around any changes or launches • Coordinate roadmap rituals and own maintaining roadmap assets with the product teams • Collaborate closely with product and design teams to ensure operational team processes are factored into new product development plans and designs, and to integrate solutions to identify user experience issues in upcoming versions • Identify opportunities to improve product quality & user experience • Create and maintain processes for the product team, and between the product team and stakeholders. (i.e. intaking and triaging enhancement requests, and tracking resolution.) • Build frameworks and establish communication rituals to align the product team and ensure organizational awareness. • Facilitate quarterly rituals to update Product Roadmap • Own in-product guide’s, tours and product badges • Work with HR, IT and the Product Knowledge team to ensure holistic everboarding at Luma Health for teams that work cross functionally with Product and/or Engineering (including Product, Engineering, Design, Customer Success, Marketing, etc.).

🎯 Requirements

• BA/BS Degree required • 4+ years of experience in one or more of the following areas: Product Management, Product Operations • Experience in gathering business insights and identifying trends from data • Ability to use data to inform and support critical decisions • SQL skills highly preferred • Demonstrated ability to manage organizational change, including stakeholder communication, enablement, and feedback loops to drive adoption of new tools or processes. • Excellent communication, the ability to engage internal and external customers. • Strategic alignment, able to bring key partners across functions together • Ability to foster collaboration and facilitate teamwork. • Experience with cross functional collaboration and negotiation • Experience evaluating, selecting, and implementing tools (e.g., JIRA, ClickUp, Amplitude, LaunchDarkly) for scaling teams and processes. • Demonstrated ability to create scalable documentation and onboarding programs for internal teams. • Exhibit an entrepreneurial mindset (self-motivated, tenacious, resourceful, no handbook necessary) • Thrive in and have past experience working in fast paced environments • Experience managing up, laterally, and down • Comfortable presenting to executive audiences and translating complexity into clarity.

🏖️ Benefits

• Competitive Health Benefits: Luma Health covers 99% of the employee and 85% of the dependent premium costs. • Work Life Balance • Flexible Time Off • Wellness Programs • Discounted Perks • 401(k) and Company Equity