Project Manager

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October 22

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Luma Health

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Healthcare Insurance • SaaS • Artificial Intelligence

Luma Health is a company specializing in providing an AI-powered Patient Success Platform that enhances healthcare delivery by optimizing patient engagement and operational workflows. Their solutions include scheduling, waitlist management, automatic reminders, digital communication, and EHR integration to improve efficiency and outcomes in healthcare organizations. Luma Health serves a range of healthcare providers including enterprise health systems, specialty groups, and regional and rural care providers, enabling them to streamline processes and increase patient satisfaction and retention.

51 - 200 employees

⚕️ Healthcare Insurance

☁️ SaaS

🤖 Artificial Intelligence

📋 Description

• Serve as the project owner and main customer liaison throughout the implementation process, ensuring clear communication and alignment from kickoff through post-go-live support. • Partner with Solution Consultants and Technical teams—without leading design—to ensure the customer receives a solution aligned with their business needs. • Manage project scope, timeline, milestones, and risks, ensuring on-time, high-quality delivery of the Luma platform. • Drive effective stakeholder engagement across internal teams (Sales, Customer Success, Engineering, and Product) and customer organizations. • Proactively identify and resolve project blockers, escalate issues as needed, and keep all parties informed with regular status updates and reporting. • Lead project meetings and customer touchpoints, fostering strong relationships and high levels of customer satisfaction. • Champion delivery process improvements and help evolve project management frameworks to enable scalable and repeatable success across customer engagements. • Ensure alignment with standard methodologies, delivery processes, and documentation protocols.

🎯 Requirements

• Proven track record of delivering complex enterprise implementations, ideally in healthcare or other regulated industries. • Exceptional communication, facilitation, and relationship-building skills across technical and business audiences. • Comfortable leading multiple projects simultaneously with a high degree of autonomy. • Adept at navigating ambiguity and bringing clarity through structured planning and execution. • Strong problem-solving skills focused on removing delivery roadblocks (not designing solutions) and keeping projects on track. • Familiarity with implementation best practices and lifecycle management for SaaS platforms. • Strong presentation skills; able to effectively present a point of view and clearly articulate the rationale to a variety of partners • Strong communication skills, both written and verbal; able to optimally develop materials that are appropriate for the audience • Bachelor's Degree or related field

🏖️ Benefits

• Competitive Health Benefits: Luma Health covers 99% of the employee and 85% of the dependent premium costs. • Work Life Balance • Flexible Time Off • Wellness Programs • Discounted Perks • 401(k) and Company Equity