Solutions Engineer

🕒 February 5

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

💵 $140k - $160k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

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Lumana

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2021

🤖 Artificial Intelligence

☁️ SaaS

🔐 Security

Artificial Intelligence • SaaS • Security

Lumana is an AI video security company that delivers an end-to-end platform combining AI-powered video management software and NDAA-compliant cameras to automate monitoring, generate real-time alerts, accelerate incident response, and surface operational insights from video. Its products include a cloud-based VMS+, on-prem CORE hardware with industrial SSD storage and cloud backup, modern security cameras, and AI features such as threat detection, license plate recognition, AI-powered search, and customizable dashboards for enterprises across education, government, retail, healthcare, manufacturing, and hospitality.

📋 Description

• Lead complex, full-stack troubleshooting across the Lumana platform, spanning networking, hardware, software, and electrical components • Act as a senior technical advisor to enterprise customers, providing best-practice guidance on architecture, deployment, and configuration • Own high-impact customer issues end-to-end, driving resolution, root-cause analysis, and long-term prevention • Partner closely with Sales, Engineering, and Product on pre- and post-sales technical engagements and escalations • Influence product quality by testing new releases, identifying systemic issues, and providing actionable feedback to Engineering • Communicate complex technical concepts clearly to customers and internal stakeholders, both verbally and in writing • Author and maintain high-quality technical documentation, knowledge base articles, and internal runbooks • Help design and implement scalable tools, processes, and workflows that elevate support maturity as the company grows • Stay ahead of industry trends and emerging technologies within cloud-managed IoT, networking, and security

🎯 Requirements

• 5+ years of experience in technical support engineering, systems engineering, network engineering, or a related technical role • Strong, hands-on expertise troubleshooting distributed systems across networking, hardware, and software layers • Deep understanding of networking fundamentals, including TCP/IP, DNS, DHCP, NAT, VLANs, TLS/HTTPS, 802.11, firewalls, Ethernet/cabling, PoE, and Layer 2 networking concepts • Experience working with Linux-based systems in production environments • Proven ability to independently diagnose complex issues and drive them to resolution • Strong written and verbal communication skills, with the ability to explain technical topics to both technical and non-technical audiences • Customer-centric mindset with demonstrated ownership, prioritization, and follow-through in fast-paced environments

🏖️ Benefits

• Health & Wellness: Comprehensive medical, dental, and vision coverage • Time Off: 15 days PTO, paid holidays, and sick leave • Financial: 401(k) with employer match, equity in a fast-growing startup • Remote-Friendly: Flexible hybrid/remote work arrangements depending on role • Parental Leave: Paid parental leave for new parents • Work Setup: Home office stipend and top-tier equipment provided