Renewals Manager

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September 30

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Lumivero

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SaaS • Data Analytics • Enterprise

Lumivero is a company that specializes in data analytics and risk management solutions, utilizing both qualitative and quantitative methods. Their software suite includes tools like NVivo for qualitative data analysis, @RISK for risk analysis through Monte Carlo simulations, and XLSTAT for statistical analysis and forecasting. Lumivero serves a wide range of industries, providing solutions for data aggregation, analysis, presentation, and reporting. They focus on empowering users to create insights and make data-driven decisions through their centralized MyLumivero platform, offering various features to streamline data handling, enhance collaboration, and facilitate decision-making processes.

201 - 500 employees

☁️ SaaS

🏢 Enterprise

📋 Description

• Lead the contract renewal process from initial reach out through confirmation for assigned accounts. • Secure renewals on time while identifying opportunities for account growth (upsell/cross-sell). • Negotiate renewal terms balancing company and customer goals. • Respond to contract questions, requests, and escalations; provide creative solutions to secure renewals. • Manage handoffs to Account Managers and support seamless transitions for clients. • Maintain product and vertical knowledge; cultivate industry awareness for assigned clients. • Nurture long-term customer commitments and proactively engage to minimize churn. • Collaborate closely with Success, Sales, and other internal teams to retain customers and support account growth. • Contribute to process improvements and support team goals to drive company success.

🎯 Requirements

• Bachelor’s degree in business administration or a related field or equivalent professional experience in a related area. • 2+ years in B2B SaaS contract renewals or similar client-facing role. • Demonstrated success securing renewals on time, growing accounts, and retaining clients. • Self-motivated, proactive, and collaborative team member with cross-functional experience. • Curious nature and ability to think creatively to deliver solutions and connect clients with the proper resource. • Ability to thrive in a dynamic, quickly evolving environment with emphasis on innovation and adaptability. • Strong communication skills and ability to proactively manage churn risk and tactfully manage difficult conversations. • Effective negotiator with strong presentation and closing skills. • Experience supporting a portfolio of solutions in a product agnostic, acquisitive environment (preferred). • Familiarity with one or more verticals and/or prior exposure to serving Fortune 1000 clients (preferred). • Demonstrated success with assigned book of business across different spend/volume models (preferred). • Familiarity with Salesforce or comparable CRM system (preferred).

🏖️ Benefits

• Annual base salary is $100,000 - $130,000 AUD, plus variable compensation. • An annual performance-based bonus to recognize personal excellence. • Annual tech stipend to get what you need to do your best work. • Flexible, remote first work environment and a diverse, global team. • Opportunities for career advancement as Lumivero grows.