EAP Case Manager – 12-month FTC

Yesterday

Apply Now

Receive Emails with Similar Jobs

Lyra Health

WebsiteLinkedInAll Job Openings

Healthcare Insurance • SaaS • HR Tech

Lyra Health is a mental health company that partners with organizations to deliver comprehensive and effective global workforce mental health benefits. By providing evidence-based mental health care, Lyra Health boosts employee well-being and drives business impact. Their platform offers high-quality mental health support through a global network of professionals, utilizing AI matching technology to connect members quickly with suitable providers. Lyra Health serves families, couples, adults, and children, offering support for diverse mental health needs. Their programs aim to improve employee health, productivity, and reduce healthcare costs while providing a seamless member experience.

501 - 1000 employees

Founded 2015

⚕️ Healthcare Insurance

☁️ SaaS

👥 HR Tech

💰 $235M Series F on 2022-01

📋 Description

• Provide the first point of contact for service users accessing EAP/Mental Health service either via the helpline or online chat facility. • Support and contain service users in the moment with brief goal focused therapeutic support and psychoeducation. • Complete appropriate brief clinical assessment to determine the service user needs. • Conduct robust risk assessments and swiftly implement risk management plans as required. • Identify support available and appropriate to the service user as clinically appropriate. • Accurately capture all information on the clinical database pertinent to the clinical management of the case. • Adhere to all clinical and operational protocols, standards, service levels and procedures. • Work collaboratively with our global clinical teams. • Liaising with affiliate clinicians for appointments and case updates as required. • Contribute to the service and business development as required. • Flexibility in working hours and activities in line with business needs. • Play an active role in governance and quality assurance as required.

🎯 Requirements

• Master’s level counselling qualification appropriate to professional standards of your jurisdiction in Canada • Current registration or accreditation with a relevant professional body. • Experience of working with a broad range of psychological health and workplace related issues. • Experience of working in high pressure, time limited environments. • Experience in working with high-risk cases such as suicide, abuse, as well as substance use and abuse. • Minimum of 3 years working experience with therapeutic delivery post qualification. • Computer literacy & ability to type fast. • Bilingualism (English and French) is an asset. • Ability to effectively merge Clinical and EAP focus. • Client service orientation. • Articulate. • Good telephone manner and ability to provide telephonic therapy. • Good Clinical understanding and ability to manage risk. • Good time management ability. • Ability to work within a team. • Ability to work well under pressure. • Business and commercial awareness.

🏖️ Benefits

• The role is remote with annual in person team gathering.