Senior Manager, Disruptive Events and Critical Incidents

October 1

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Lyra Health

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Healthcare Insurance • SaaS • HR Tech

Lyra Health is a mental health company that partners with organizations to deliver comprehensive and effective global workforce mental health benefits. By providing evidence-based mental health care, Lyra Health boosts employee well-being and drives business impact. Their platform offers high-quality mental health support through a global network of professionals, utilizing AI matching technology to connect members quickly with suitable providers. Lyra Health serves families, couples, adults, and children, offering support for diverse mental health needs. Their programs aim to improve employee health, productivity, and reduce healthcare costs while providing a seamless member experience.

501 - 1000 employees

Founded 2015

⚕️ Healthcare Insurance

☁️ SaaS

👥 HR Tech

💰 $235M Series F on 2022-01

📋 Description

• Proactively build Mental Health programmes, packages, and products for Workplace Disruptive Events and Critical Incidents that meet differentiate Lyra from competitors. • Take lead as Lyra project manager, best-practice clinical advisor, and liaison (internal and client facing liaison where needed) when significant and major international Mass Trauma and Disruptive Events occur. • Confidently represent Lyra to our customers and partners and the broader industry as a subject-matter expert in the field of Mental Health support for Workplace Disruptive Events and Critical Incidents. • Oversee our Critical Incident Operation at a strategic level, ensuring it is well positioned to deliver on specialised programmes as well as day to day Client Critical Incident demands. • Address service gaps, inefficiencies, financial and commercial needs, and quality concerns, in the DE&CI Services team and oversee solutions or improvement plans that are implemented. Where needed, support directly with complex or challenging CI demands from key customers, and become more involved where complaints have been escalated or where sensitive contexts demand a more senior leader to take control. • At times, represent Lyra’s DE&CI products and approaches to customers in sales pitches and at onboarding for strategic opportunities and with senior management and benefits leaders where required. • Act with urgency, agency, and flexibility in the face of global mass trauma events to ensure: Lyra’s immediate response plan is swift and sound. All internal stakeholders that need to advise and be advised have been consulted (e.g. Crisis Committee, impacted local Operations, Exco, CS Channels). A project plan is developed and Lyra’s response plan is communicated to clients via CS/other. This plan includes formal support options to HR for Lyra staff and providers that may also be impacted and in need of added support. Case studies are recorded for future BD opportunities.

🎯 Requirements

• Minimum of a master’s Qualification as a Psychologist / Counsellor or equivalent qualification. • Registration with the specific psychological / counselling board in your respective country. • Minimum of 10 years working experience with Employee Wellbeing and/or Critical Incident Support to Organisations, and at least some of these years in a people-leadership position. • Be able to demonstrate excellent understanding of various trauma and disruptive events theory and paradigms.

🏖️ Benefits

• The benefits available to those located in the UK. will be consistent with UK law and may vary from those located in other countries. Benefits will be provided in a manner consistent with applicable law.