Director of Customer Success

November 26

🌾 Iowa – Remote

Although this job is listed in Iowa, this company may be open to hiring remote in other states.

🌪️ Kansas – Remote

Although this job is listed in Kansas, this company may be open to hiring remote in other states.

+5 more states

🌾 Iowa – Remote 🌪️ Kansas – Remote 🌪️ Oklahoma – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🤠 Texas – Remote 🧀 Wisconsin – Remote

💵 $150k - $170k / year

⏰ Full Time

🔴 Lead

🏆 Customer Success

Apply Now

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MagicSchool AI

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Education • Artificial Intelligence

MagicSchool AI is a leading artificial intelligence platform tailored for the education sector. It offers over 70 AI tools that assist educators in lesson planning, writing assessments, and communicating effectively. The platform is embraced by over 4 million educators worldwide and integrates with learning management systems like Google Classroom and Microsoft Word. MagicSchool AI emphasizes responsible AI use, supporting both educators and students in building AI literacy while ensuring privacy and compliance with regulations. The platform offers a wide range of resources to enhance learning experiences, save educators time, and promote AI literacy, making it a valuable tool for modern education needs.

11 - 50 employees

Founded 2023

📚 Education

🤖 Artificial Intelligence

💰 $2.4M Pre Seed Round on 2023-08

📋 Description

• Boost Net Revenue Retention (NRR) by designing, implementing, and optimizing scalable customer success playbooks. • Achieve a Customer Satisfaction (CSAT) score above 90% by owning the data narrative and continuously improving the customer journey. • Reduce customer onboarding time through continuous process improvement. • Develop direct reports by establishing trust and providing clear feedback. • Ensure alignment across departments by building strong relationships and collaborating closely with Sales, Product, and executive leadership.

🎯 Requirements

• 7+ years of required experience in Customer Success within a tech SaaS environment. • 5+ years of required experience managing Customer Success teams. • Expert ability to build, interpret, and leverage complex Salesforce dashboards and reporting. • Proven ability to break down complex issues, develop strategic approaches, and execute quickly. • Proven ability to coordinate, align, and influence across CS managers, Sales leadership, and executive peers.

🏖️ Benefits

• Unlimited time off to empower our employees to manage their work-life balance. • Choice of employer-paid health insurance plans. • Dental and vision are also offered at very low premiums. • Generous stock options, vested over 4 years. • 401k match & monthly wellness stipend.