Clinical Customer Success Manager

Job not on LinkedIn

November 26

❄️ Minnesota – Remote

Although this job is listed in Minnesota, this company may be open to hiring remote in other states.

💵 $75k - $110k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Magnolia Medical Technologies

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Healthcare Insurance • Biotechnology • Science

Magnolia Medical Technologies is a healthcare solutions company dedicated to improving diagnostic accuracy and patient outcomes. They develop advanced products like the Steripath Initial Specimen Diversion Device, which is FDA-cleared to reduce blood culture contamination and enhance sepsis testing accuracy. Magnolia Medical aims to eliminate sepsis misdiagnosis, reduce unnecessary antibiotic use, and improve the quality and cost-effectiveness of healthcare. Their mission is to set new standards in diagnostic stewardship, driving better clinical decisions through evidence-backed solutions.

51 - 200 employees

⚕️ Healthcare Insurance

🧬 Biotechnology

🔬 Science

📋 Description

• Collaborate with Account Executives to identify and prioritize hospitals that would benefit from additional clinical or operational support. • Support hospitals in achieving and sustaining low Blood Culture Contamination (BCC) rates through on-site engagement, targeted education, and short-term interventions during key periods such as staff transitions, department expansions, or new account onboarding. • Reinforce proper workflow, utilization, and documentation to help customers realize the operational and financial value of Magnolia’s solutions. • Build, manage, and deploy a network of per diem nurses in key hospitals and IDNs to deliver product and disease state education, and to support account maintenance activities such as clinical audits, inventory tracking, product stocking, and compliance follow-up. • Develop and deliver tailored education programs for clinicians, nurses, laboratory staff, and administrators, including onboarding, refresher sessions, and new staff training, and reinforce product knowledge and value messaging to drive proper use, sustained compliance, and measurable ROI. • Act as a field liaison between customer sites, Sales, and internal teams to share insights that inform strategy and drive continuous improvement. • Support field planning by providing data-driven input on utilization, contamination trends, and opportunities for performance optimization. • Maintain clear documentation of all CSM-led activities and observations in Salesforce (CRM) to ensure visibility and effective follow-up by the AE.

🎯 Requirements

• Nursing background (RN) preferred; strong consideration given to candidates with clinical experience. • 3–5 years of experience in customer success, clinical support, field education, or account management within healthcare or medical devices. • Strong understanding of hospital operations and the ability to connect clinical performance to operational and financial outcomes. • Experience working with hospital stakeholders, including ED, Laboratory, Infection Prevention, and Nursing Education. • Analytical and data-driven mindset, with the ability to translate clinical evidence and utilization data into actionable insights for customers and internal teams; use of systems such as SalesForce.com, Tableau, MSOffice Suite, ERP and other enterprise systems. • Solutions-oriented approach, able to assess challenges, develop practical strategies, and drive resolution. • Project Management experience. • Proven ability to lead training programs, conduct stakeholder meetings, and communicate clinical and financial value. • Excellent problem-solving, relationship management, and communication skills. • Demonstrated ability to manage multiple projects with urgency and accountability. • Ability to travel extensively (up to 75%). • Ability to lift up to 30 pounds regularly, occasionally full mobility may be used for reaching, bending, kneeling, stretching or lifting in excess of regular amounts.

🏖️ Benefits

• Competitive compensation • Benefits and incentive opportunities