Customer Success Manager

Job not on LinkedIn

November 14

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

⛰️ Colorado – Remote

Although this job is listed in Colorado, this company may be open to hiring remote in other states.

+19 more states

🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🐎 Kentucky – Remote 🦞 Maine – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🏈 Ohio – Remote 🍂 Massachusetts – Remote ❄️ Minnesota – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote

💵 $90k - $120k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

Apply Now

Receive Emails with Similar Jobs

MANE

WebsiteLinkedInAll Job Openings

B2B • Retail • Wellness

MANE is a global leader in the flavours, fragrances, and ingredients industry with a rich heritage spanning 150 years. The company specializes in creating natural and innovative solutions, drawing from a vast portfolio of core flavours, sweet and savoury products, fine fragrances, consumer goods, and oral care items. MANE emphasizes sustainability and conscious sourcing practices, integrating advanced technologies and research to deliver exceptional sensory experiences. Its products are showcased at international events and conferences, reflecting its commitment to excellence and innovation in the field.

5001 - 10000 employees

Founded 1871

🤝 B2B

🛒 Retail

🧘 Wellness

📋 Description

• Manage a shared portfolio of customers, focusing on engagement, adoption, and retention through standardized playbooks. • Execute automated and trigger-based success plays — including onboarding workflows, adoption nudges, and renewal reminders. • Monitor account health scores and usage data to identify at-risk customers and drive proactive outreach. • Support the renewal motion by managing assigned renewal pods or time-based cohorts, ensuring timely communication and coordination with Sales. • Collaborate cross-functionally with Support, Product, and Marketing to improve the customer experience and surface product insights. • Contribute to the development and improvement of CS processes, templates, and automation tools for scalable success delivery. • Document customer interactions and health indicators in CRM systems to maintain full visibility and accountability within the team. • Track and report portfolio metrics (health, retention, engagement) to drive continuous improvement. • Act as the voice of the customer, advocating for needs and sharing patterns with leadership to inform strategy.

🎯 Requirements

• 2+ years of experience in Customer Success, Account Management, or related B2B SaaS roles. • Proven track record of driving customer retention, renewals, and account growth through consultative engagement. • Demonstrated ability to manage a high volume of customer accounts with strong attention to detail and prioritization. • Solid understanding of customer retention principles and how to influence renewal outcomes at scale. • Strong understanding of the customer lifecycle with demonstrated ability to meet or exceed revenue targets. • Proficiency with CRM and customer success tools (e.g., Salesforce, Totango, Gainsight, or equivalent). • Analytical and problem-solving skills: able to use data to measure customer health, identify risks/opportunities, and resolve escalations effectively. • Cross-functional collaboration experience: skilled at being the voice of the customer and influencing product, sales, and support initiatives. • Process improvement mindset with experience optimizing tools and workflows for scalability. • Excellent communication and relationship-building skills with high emotional intelligence and empathy. • Adaptability and tech-savviness: comfortable learning new tools quickly and thriving in a fast-paced, high-growth environment.

🏖️ Benefits

• Flexible paid time off policy and 10 company-wide paid holidays • Parental leave, 4 weeks for all full-time employees and up to 12 weeks for birthing parents • Medical, dental, and vision benefits coverage for employees and their families • 401K eligibility after one month of employment • Free estate planning documents • Budget for learning & development and home office setup • Paid parking or transit for hybrid and in office employees