Operations Manager

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October 28

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Manila Recruitment

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Recruitment • Enterprise

Manila Recruitment is a leading recruitment agency based in the Philippines, specializing in innovative talent sourcing and headhunting services. The agency provides a wide range of recruitment solutions including executive search, IT recruitment, offshore staffing solutions, remote staffing, and more. With a focus on understanding clients' strategic business objectives, Manila Recruitment offers tailored recruitment strategies for multinationals, corporations, and start-ups entering the Filipino market. The firm prides itself on a process-driven approach, offering comprehensive candidate guarantees and a database of over 250,000 candidates. Certified headhunters at Manila Recruitment are dedicated to passive candidate sourcing, ensuring quality hires that align with company culture and requirements.

11 - 50 employees

Founded 2010

🎯 Recruiter

🏢 Enterprise

📋 Description

• **Key Responsibilities: ** • Offshore Team Management & Performance: • - Lead, manage, and support all offshore teams across functional areas, including loan support, client services, settlements, paraplanning, marketing, and administrative support. • - Implement robust performance management systems, including regular reviews, feedback mechanisms, and corrective action plans. • - Foster a positive, productive, and collaborative work environment that aligns with company culture and values, transcending geographical boundaries. • - Act as the primary liaison between headquarters and offshore teams, ensuring clear communication, alignment, and issue resolution. • Payroll & Financial Management: • - Oversee and ensure the accurate, timely, and compliant processing of offshore payroll. • - Manage offshore financial operations, including budgeting, expense tracking, and ensuring sufficient funds for operational continuity (e.g., payroll, vendor payments, local overheads). • - Liaise with local accounting/finance teams and vendors to ensure adherence to local financial regulations and tax laws. • - Monitor offshore income streams and proactively address any shortfalls, working closely with senior leadership to secure necessary operational funding. • - Prepare and present financial reports specific to offshore operations. • Operational Excellence & Process Improvement: • - Continuously analyze and optimize offshore operational workflows and processes to enhance efficiency, quality, and cost effectiveness. • - Identify and implement best practices in offshore management, leveraging technology and automation where appropriate. • - Develop and maintain operational policies, procedures, and documentation for offshore activities. • - Ensure compliance with relevant local and international labor laws, regulations, and industry standards. • - Manage vendor relationships critical to offshore operations (e.g., HRIS, payroll providers, local legal counsel). • Strategic Planning & Growth: • - Contributes to the strategic planning for offshore expansion and operational scaling. • - Identify opportunities for process automation, technology adoption, and resource optimization within offshore operations. • - Provide insights and recommendations to senior leadership on offshore market trends, risks, and opportunities.

🎯 Requirements

• **Must-have Skills/Qualification: ** • - Minimum of 8 years’ experience in the Australian mortgage industry. • - Proven leadership and team management background. • - At least 3 years of experience as an Operations Manager. • - Demonstrated ability in process improvement and operational efficiency. • - Experience in handling HR-related functions, employee concerns, and transactions. • - Training and Recruitment experience (interview new candidates, onboarding training, and team operation process training, etc). • - A keen eye for detail. • - Functional knowledge of Microsoft Word, PowerPoint, and Adobe Acrobat. • - Ability to work under tight timelines in a collaborative environment. • - Excellent written and spoken English. • **Advantageous**: • - Experience in offshore support to Australian brokerage or broker is an advantage. • - Having a wide range of connection and resource of offshore loan support is also an advantage.