Service Relationship Specialist

🔥 6 minutes ago

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Manulife

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1887

💸 Finance

⚕️ Healthcare Insurance

💰 $1.2G Post-IPO Debt on 2023-03

Finance • Insurance • Healthcare Insurance

Manulife is a leading international financial services group based in Canada, offering a range of insurance and wealth management products to customers across North America, Asia, and Europe. The company is dedicated to helping people with their financial and healthcare needs through innovative solutions in insurance, investment, and retirement planning. Manulife is notable for its commitment to sustainability, diversity, equity, and inclusion. It has been recognized as one of Canada’s Top 100 Employers, demonstrating its dedication to creating a supportive and diverse workplace. With operations spanning numerous countries, Manulife is committed to delivering strong financial performance and customer satisfaction.

📋 Description

• Support Distribution partners in the acquisition of new business • Assist internal partners in acquiring new business by serving as a liaison • Respond to benefit plan inquiries and resolve escalated and complex inquiries • Champion for a successful outcome for all involved • Initiate Amendment requests ensuring that information is complete • Collaborate with our Customer Experience/Operations teams • Assist with general internal initiatives related to Group Benefits services, products, and procedures • Facilitate multiple meetings with our Plan Advisors/Consultants and Plan Sponsors • Advise clients on Group Benefits designs • Generate client reports and analyze data • Provide expertise on Manulife’s digital experience for group benefits clients • Deliver presentations to employee groups • Lead customer workshops and training around product updates

🎯 Requirements

• Minimum three to five years of work experience in Group Benefits • In-depth knowledge and understanding of the Group Benefits products and services • Building and strengthening existing client and consultant/advisor relationships • Proven ability to take initiative, be a strong self-manager and display integrity • GBA designation or working towards the designation an asset • Good knowledge of underwriting concepts • Strong technical and demonstrated analytical skills using Microsoft Office products, Excel and/or PowerPoint, Web Analytics platforms • Excellent presentation skills and the ability to influence decision makers in various areas of organization • Strong customer-facing skills including expectation management, communication skills, information management • Ability to work independently and in a team setting, self-starter, innovative thinking • Outstanding analytical, strategic, and problem-solving thinking ability • Relationship-oriented; must be comfortable working with a wide range of individuals at different levels • Must have a valid driver’s license and a personal automobile

🏖️ Benefits

• health insurance • dental • mental health • vision • short- and long-term disability • life and AD&D insurance coverage • adoption/surrogacy and wellness benefits • employee/family assistance plans • retirement savings plans including pension and global share ownership plan with employer matching contributions • financial education and counseling resources • generous paid time off including holidays, vacation, personal, and sick days