Client Success Manager

Job not on LinkedIn

October 25

🐎 Kentucky – Remote

Although this job is listed in Kentucky, this company may be open to hiring remote in other states.

🏈 Ohio – Remote

Although this job is listed in Ohio, this company may be open to hiring remote in other states.

+1 more states

🐎 Kentucky – Remote 🏈 Ohio – Remote 🚗 Michigan – Remote

💵 $80k - $110k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

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Marathon Health

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Healthcare Insurance • Wellness

Marathon Health is a healthcare solutions provider focused on delivering personalized, affordable, and advanced primary care and occupational health services. Their Complete Care model aims to improve health outcomes and reduce healthcare costs by treating the whole person through various service delivery options, including onsite, nearsite, and virtual health centers. They serve employers, unions, health plans, and brokers by providing tailored solutions that enhance employee health and engagement. Marathon Health's programs are designed to promote wellness, prevent illness, and provide a better overall healthcare experience.

1001 - 5000 employees

⚕️ Healthcare Insurance

🧘 Wellness

📋 Description

• Develop and maintain strong and lasting client and broker/consultant partnerships with assigned customers • Engage in strategic and proactive planning within the client’s overall line of business • Identify and execute opportunities to engage employee and member populations • Proactive issue resolution and consulting customers on best practices • Manage contractual requirements including renewal terms • Identify and target revenue growth opportunities with existing clients • Use creative feedback tools to develop an understanding of customer’s needs • Work with internal partners to improve products and services • Coordinate with the marketing team on client-specific engagement plans • Analyze, summarize, report and manage performance data related to clinic operations • Execute all necessary contractual requirements in a timely manner • Maintain broker relationships and advocate on behalf of mutual clients

🎯 Requirements

• Bachelor’s degree in business or healthcare administration • 5 or more years of directly related healthcare operations or account/client management experience or equivalent combination of education and experience • Proven success managing clients with complex needs and high expectations • Experience influencing stakeholders at all levels • Strong command of healthcare data analytics, performance guarantee models, and operational/clinical alignment

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible working hours • Paid time off • Remote work options