Customer Success Manager, Sports and Entertainment

🕒 April 15

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Mashgin

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2015

🤖 Artificial Intelligence

🛒 Retail

🏢 Enterprise

💰 $62.5M Series B on 2022-05

Artificial Intelligence • Retail • Enterprise

Mashgin is a leading company utilizing computer vision technology to revolutionize the checkout experience across diverse industries. Their AI-powered checkout solutions enable users to swiftly and accurately ring up items by assessing product characteristics such as shape, size, color, texture, and reflection, thereby reducing checkout times significantly. Analyses indicate that Mashgin's self-checkout systems can enhance customer satisfaction and increase revenue, making them ideal for places like convenience stores, stadiums, cafes, higher education institutions, and healthcare facilities. With over 800 million transactions processed and a user base spread across 4,000 locations, Mashgin's technology is paving the way for faster, hassle-free checkouts worldwide.

📋 Description

• Venue-level relationships at stadiums, arenas, and event centers post go-live • A structured 60–90 day hypercare window for every new site after deployment • Proactive monitoring of account health, kiosk uptime, transaction volume, and renewal windows across your book • Event-day readiness — you know what’s happening at your venues before, during, and after high-traffic events • Renewal forecasting and churn risk identification in partnership with Finance and Sales • Escalation ownership for critical issues, especially during live events, end-to-end • Account documentation kept current enough that anyone inside Mashgin can get up to speed without asking you • Data and narrative support for Sales-led QBRs — you build the story, Sales delivers it

🎯 Requirements

• 5+ years in Customer Success, account management, or a post-sale relationship role • Experience managing accounts in a hardware or SaaS environment • Ability to translate operational data into clear business narratives • Proactive by default — you flag risk early and come with a recommended path forward • Strong documentation habits — your accounts live in the system, not in your head • Comfortable working cross-functionally across Sales, Finance, Operations, and Engineering • Comfortable with travel, up to 50%

🏖️ Benefits

• Excellent health, dental and vision insurance for you and your dependents • 401k plan • Flexible PTO policy • Competitive salary in a small, rapidly scaling company