CRM Operations Manager

September 26

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Massive Rocket | Data & CRM Consultancy

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B2B • Enterprise • Marketing

Massive Rocket is a global data and CRM consultancy that operates at the intersection of modern marketing, product, and engineering. Specializing in Snowflake and Braze, Massive Rocket helps digital marketing teams connect with product and engineering departments to deliver personal, relevant, and human customer experiences at scale. The company offers a range of services including customer data management, customer engagement, marketing technology solutions, data engineering, and analytics. Massive Rocket collaborates with leading technology providers to assist in the deployment, integration, and operation of marketing technology stacks.

51 - 200 employees

🤝 B2B

🏢 Enterprise

📋 Description

• Managing Technical Delivery: lead CRM delivery of tooling rollouts and optimizations, ensuring new platforms and features are implemented seamlessly and effectively. • Driving Tooling Strategy: define and execute strategy for CRM toolset, lead POC for new tools and maximize use of Braze. • Managing Cross-Functional Collaboration: translate CRM manager requirements into technical specs for engineering and data teams to enable CRM self-sufficiency. • Improving Operational Consistency: identify opportunities to improve creation frameworks, enhance processes, and scale personalized communications. • Enhancing Data and Reporting: lead enhancements to tracking and reporting capabilities, ensure data for performance measurement and develop monitoring to identify issues. • Staying Current: research and champion adoption of latest CRM tools, features, and best practices.

🎯 Requirements

• 3+ years’ experience in CRM operations, CRM tooling, or technical CRM delivery • Strong experience working with CRM, engineering, and data teams to capture  requirements and deliver technical solutions. • A track record of leading enhancements to tracking and reporting frameworks. • Experience in improving creation processes to boost operational consistency and enable the scaling of personalized communications. • A passion for staying current with the latest CRM tools and features and a desire to embed them within the team. • Strong project management skills, able to prioritise and deliver multiple initiatives • English at C1 level

🏖️ Benefits

• 🚀 Fast-moving environment – you will never stop learning and growing • ❤️ Supportive and positive work culture with an emphasis on our values • 🌍 International presence – work with team members in Europe, the US, and around the globe • 🪐 100% remote forever • 🧗🏼‍♂️ Career progression paths and opportunities for promotion/advancement • 🍕 Organized team events and outings