Customer Service Associate

October 26

🌵 Arizona – Remote

Although this job is listed in Arizona, this company may be open to hiring remote in other states.

🍂 Massachusetts – Remote

Although this job is listed in Massachusetts, this company may be open to hiring remote in other states.

+2 more states

🌵 Arizona – Remote 🍂 Massachusetts – Remote 🤠 Texas – Remote 🧀 Wisconsin – Remote

💵 $45k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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MassMutual

WebsiteLinkedInAll Job Openings

Finance • Insurance • Fintech

MassMutual is a financial services company that specializes in providing a wide range of insurance, investment, and financial planning products. It offers life insurance, disability income insurance, long-term care insurance, and annuities to individuals. MassMutual also provides retirement planning, investment products such as mutual funds and brokerage services, as well as financial planning services including retirement calculators and college savings plans. The company serves individuals, businesses, and financial professionals, emphasizing financial wellness and protection. MassMutual is committed to sustainability, diversity, and community impact, and prides itself on corporate governance and financial strength.

5001 - 10000 employees

Founded 1851

💸 Finance

💳 Fintech

📋 Description

• Build a rapport with each customer, ask probing questions and understand how to create a best-in-class experience and resolve customer requests on first contact • Educate customers about their annuity contracts with MassMutual • Apply Knowledge to handle many problems independently while seeking guidance in high complex situations • Balance time effectively to ensure the department meets expected service levels • Utilize multiple systems and tools to meet the established goals and objectives, including customer experience, first contact resolution, call quality and call handling time

🎯 Requirements

• 1+ year of customer service experience (or Undergrad Degree in lieu of experience) • High School Diploma (or GED) • 2+ years of Customer Service Experience (Ideal Qualifications) • Proficiency with Microsoft Office Suites • Bilingual a plus (Spanish) • Experience with Insurance or Annuity Servicing financial products, hospitality or retail sales with a high degree of direct consumer contact and problem solving/critical thinking • Able to work in fast paced, metric driven environment with proficiency in multitasking and navigating multiple systems and windows

🏖️ Benefits

• 6 Weeks Paid Virtual Training • Wired high speed internet required, (No Wi-Fi)