Retail Service Support – Seasonal

🕒 August 7

🧀 Wisconsin – Remote

🧀 Wisconsin – Remote

⏱ Part Time

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Mattel, Inc.

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1945

🏭 Manufacturing

🛒 Retail

🎮 Gaming

Manufacturing • Retail • Gaming

Mattel, Inc. is a global toy manufacturer that designs, develops, and produces various toys and games that ignite creativity and play among children. Known for its iconic brands such as Barbie and Hot Wheels, Mattel aims to empower kids through imaginative play and diverse learning experiences. The company focuses on innovation and expanding its portfolio to cater to the ever-evolving interests of children, while also promoting social responsibility and community engagement through initiatives such as supporting the American Red Cross.

📋 Description

• Deliver exceptional customer service reflecting American Girl and Mattel values and service standards • Assist customers via phone and email with retail experiences, product inquiries, purchases, reservations, orders, and service concerns • Research and resolve customer issues while striving for first-contact resolution • Utilize multiple systems, tools, and resources to provide accurate information and solutions • Process customer orders accurately and efficiently while safeguarding confidential customer and payment information • Deliver personalized service addressing customers’ practical and individual needs • Communicate with customers and retail store teams through written and verbal channels • Document customer interactions and transactions in company systems • Maintain knowledge of products, services, retail offerings, promotions, and policies • Meet quality, productivity, customer satisfaction, and attendance expectations • Support additional customer service initiatives and special projects as assigned

🎯 Requirements

• High school diploma or GED required • One to two years of customer service experience required, preferably in call center, consumer services, retail support, or similar environment • Exemplary attendance record and demonstrated job performance • Availability for mandatory virtual training of up to 10 days • Availability for training 25 to 40 hours per week, Monday through Friday, during specified CDT schedules • Minimum typing speed of 30 words per minute or 880 keystrokes per minute • Basic math skills, including addition, subtraction, multiplication, and division • Strong computer proficiency, including Windows operating systems and various software applications • Ability to learn customer service and transactional systems • Strong, accurate data entry skills and attention to detail • Excellent verbal and written communication skills • Strong interpersonal skills and sound judgment • Customer-focused mindset and ability to respond to customer needs • Strong problem-solving and issue-resolution skills • Ability to work independently remotely and collaborate with team members and retail partners • Must reside in Wisconsin or Illinois and work from the home address provided to the Company • Availability for a flexible schedule including weekdays, weekends, and holidays

🏖️ Benefits

• All necessary equipment will be provided by the Company • Fully remote, work-from-home position • Expanded hours may be available closer to the holiday season