Technical B2B Customer Success Manager

Job not on LinkedIn

August 15

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

⛰️ Colorado – Remote

Although this job is listed in Colorado, this company may be open to hiring remote in other states.

+17 more states

🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote ⚜️ Louisiana – Remote 🦬 Montana – Remote 🎰 Nevada – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🌲 Oregon – Remote 🍂 Massachusetts – Remote ❄️ Minnesota – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote

💵 $100k - $110k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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MaxMind

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Cybersecurity • Data • SaaS

MaxMind is a global leader in IP intelligence and fraud detection, providing online businesses with advanced tools to prevent online fraud, identify cyber threats, and enhance security. Through machine learning, MaxMind offers services such as IP geolocation to help companies understand their web visitors, tailor content, and comply with regulations. Their proxy detection technology ensures the management of unauthorized access, enhancing safety and compliance. The company's flagship products, including minFraud and GeoIP, serve over 100,000 businesses worldwide by delivering accurate data and fraud intelligence. MaxMind's solutions are customizable and scalable, catering to enterprises, small and medium-sized businesses, startups, and developers.

51 - 200 employees

Founded 2002

🔒 Cybersecurity

☁️ SaaS

📋 Description

• MaxMind is looking for a Technical Customer Success Manager to join our team. We help improve user experiences and security on the internet by providing IP intelligence and risk data to tens of thousands of online businesses. This work requires thoughtful communication and listening to our customers. • We are hiring anywhere in the following US states: CA, CT, CO, FL, GA, LA, MA, MN, MT, NC, NJ, NV, NY State (excluding New York City and Yonkers) OR, PA, RI, TX, WA, WV with a requirement to work Eastern Time hours. • This is a full time remote position. • MaxMind does not currently sponsor US employment visas. You must be eligible and authorized to work in the US. • Position overview • As a Technical B2B Customer Success Manager, you will own relationships with about 200 of our customers. The core of your work will be around: onboarding new enterprise and strategic accounts, understanding their use case(s), leveraging a consultative approach to helping customers succeed using our products, identifying new expansion opportunities, negotiating renewal and expansions (including pricing), gathering product feedback, and sharing your insights across the organization. • You will work with our Product, Sales, Marketing, Support, and Business Development teams, and will regularly interact with people in positions across the company. You’ll report to the Customer Success Lead. • Our salary range for the Customer Success Manager role is $100,000 - $110,000 USD, with specific offers dependent on skills and experience. You will also be eligible to participate in our Customer Success Manager bonus plan, and everyone participates in a company wide performance-based bonus plan. See more about benefits below.

🎯 Requirements

• At least 3 years experience working in customer success for B2B technology • Takes a consultative approach to problem solving and possesses qualitative research skills • Can quickly grasp and explain technical concepts • Ability to work Eastern Time zone hours • Strong understanding of the business models of software and technology companies (e.g., what drives value, different functional roles within such companies) • Previous experience with fraud, ad-serving, fintech, or e-commerce verticals • Prior consultative sales experience

🏖️ Benefits

• Medical, dental, vision, life, and short and long term disability insurance • Safe Harbor 401(k) with employer contribution • Health Savings Account • Limited Purpose Flexible Spending Account • Dependent Care • paid parental leave • $2,000 professional development budget • five days for professional development annually