Process Excellence Analyst

Job not on LinkedIn

November 15

Apply Now

Receive Emails with Similar Jobs

MCG Health

WebsiteLinkedInAll Job Openings

Healthcare Insurance • SaaS • Enterprise

MCG Health is a company that provides evidence-based clinical decision support and care management solutions for healthcare organizations. They offer software and services that help payers, providers, and patients make informed and effective care decisions. MCG Health works with government healthcare agencies, provider networks, and healthcare software vendors to integrate their guidelines into clinical workflows and utilization management. Their solutions are designed to help improve patient outcomes and streamline care coordination across various healthcare settings.

201 - 500 employees

⚕️ Healthcare Insurance

☁️ SaaS

🏢 Enterprise

📋 Description

• Work closely with cross-functional MCG teams to identify, document, and analyze business processes. • Collaborate with various departments to develop cross-team processes to execute MCG business strategy. • Lead current state process documentation and analysis initiatives, including identification of requirements, inputs, outputs, resources, and tasks. • Analyze current business processes, workflows, and standard operating procedures to identify gaps, issues, and areas for improvement. • Use appropriate measurement, analysis, and evaluation methods to accurately identify and document process improvements. • Implement process improvements and new process designs to enhance efficiency, productivity, and customer satisfaction. • Collaborate with stakeholders to design and execute process improvement initiatives aligned with organizational goals. • Identify system and workflow infrastructure changes necessary to implement new processes. • Identify key Stakeholders to participate in, review, and aid in process documentation, improvement, or development sessions. • Support Manager Business Process Excellence in facilitating key project/kaizen initiatives. • Build process diagram maps in Visio, LucidChart, and/or Draw.io; create process procedural text documents in Confluence; and occasionally develop end-user training materials in PowerPoint or Word. • Document processes and identify issues, risks, and opportunities. Lead activities to resolve or mitigate issues. Communicate outcomes to stakeholders and, if necessary, escalate to leadership. • Assist in the change management necessary to roll out new processes and, if needed, develop and deliver process training to internal teams. • Communicate with shareholders and stakeholders to ensure alignment on documented processes and improvements to existing processes. • Provide ongoing administrative support for the MCG Process Library, including enforcing governance policies and documenting process best practices. • Assist Process Owners with setting process performance criteria and establishing regular monitoring and measurement methods. • Identify opportunities to improve personal and team knowledge and skills, including monitoring releases of utilized software to identify new features and investigating new frameworks and methodologies related to process excellence. • Provide stakeholders with project status updates, feedback, and appropriate reporting on key responsibilities and objectives. • Facilitate meetings and/or projects and determine audience and tactics appropriate for a particular discussion. Adapt facilitation style to engage a variety of group settings.

🎯 Requirements

• Bachelor’s degree in business administration, management, or a related field preferred. • At least 3 years of experience in business process analysis, business process improvement, and/or project management. • Strong analytical skills with the ability to collect, study, and interpret complex data and analyze business processes. • Proficiency in Microsoft Office suite, including Excel, PowerPoint, Teams, etc. • Proficiency in process mapping tools (e.g., LucidChart and Confluence Draw.io). • Experience creating informational and/or instructional documentation using PowerPoint, Confluence wiki, Word, or other tools. • Knowledge of Process Management and Improvement frameworks such as Lean Six Sigma, ITIL v3, TQM or ISO 9000 • Knowledge of process mapping/diagramming software preferred. • Experience participating in workshops, kaizens, focus groups, and making presentations to large groups. • Demonstrated strong time management skills, consistently meeting deadlines and managing multiple tasks efficiently. • Ability to develop effective working relationships with MCG staff, vendors, and others. • Ability to identify potential risks and barriers to process success and collaborate proactively with multiple departments to improve success.

🏖️ Benefits

• 💻 Remote work/ Hybrid work • ✈️ Travel expected 1-4 times per year for company-sponsored events • 🩺 Medical, dental, vision, life, and disability insurance • 📈 401K retirement plan; flexible spending and health savings account • 🏝️ 15 days of paid time off + additional front-loaded personal days • 🏖️ 14 company-recognized holidays + paid volunteer days • 👶 up to 8 weeks of paid parental leave + 10 weeks of paid bonding leave • 🌈 LGBTQ+ Health Services • 🐶 Pet insurance • 📣 Check out more of our benefits here: https://www.mcg.com/about/careers/benefits/