Implementation Manager – EMEA

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November 13

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MCIM by Fulcrum Collaborations

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Enterprise • SaaS • Security

MCIM by Fulcrum Collaborations is a comprehensive facility management platform designed for data centers. It integrates workflow and operational intelligence, offering enterprise asset management, digitized maintenance, and real-time insights to improve decision-making and operational efficiency. With a focus on reliability benchmarking, incident reporting, and strategic asset planning, MCIM aims to streamline operations and enhance the performance of critical infrastructure for mission-critical environments. The platform is trusted by top banking and data center providers globally, delivering innovative solutions to support proactive maintenance and SLA management.

11 - 50 employees

🏢 Enterprise

☁️ SaaS

🔐 Security

💰 Private Equity Round on 2023-01

📋 Description

• Plan and implement large IT projects on our custom Cloud MCIM application • Translate business requirements into robust, scalable SaaS/Salesforce solutions • Lead and facilitate all client calls including delivering software trainings during Implementations • Maintain and update detailed project timelines and deliverables • Configure and customize each instance of MCIM during Implementation • Maintain required project documentation • Serve as a liaison between business and technical aspects of projects • Contribute to product and process improvements

🎯 Requirements

• Bachelor's degree • Strong analytical and problem-solving skills • Strong prioritization and time management skills • Excellent communication and interpersonal skills • Ability to work in a fast-paced, collaborative environment • Effective organizational skills. • 2+ years of experience implementing SaaS products or cloud-based technologies • 2+ years experience of project management • Understanding MCIM’s architecture, workflows, and even AI. • Strong Communication | Presentation | Customer Service. • Quality Assurance - MCIM is an evolving technology platform

🏖️ Benefits

• Customer Success