Inbound Toll Collections Agent

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July 2

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MCI

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Wellness • Fitness • eCommerce

MCI is your intelligent personal trainer in your pocket, guiding you through your entire fitness journey. From strength training and health routines to nutrition, MCI tailors a fitness program that perfectly fits your needs. The app offers features like individual training plans, a vast exercise library with over 500 workouts, 3D animations for proper execution, and personalized adjustments every six weeks to ensure continuous progress. MCI is not just about training; it also incorporates nutrition tracking with a database of over 2. 3 million foods, fostering a holistic approach to fitness and wellness. The app creates a supportive community through live calls with trainers and access to various cooking recipes and health resources.

1001 - 5000 employees

🧘 Wellness

🛍️ eCommerce

📋 Description

• This position supports customer service, technical support, and customer sales interactions. • This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. • Key Responsibilities: Handle inbound and outbound contacts in a courteous, timely, and professional manner. • Listen to customers, understand their needs, and resolve customer issues. • Research systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable. • Follow the processes of the Client program and perform all tasks in a courteous and professional manner. • Utilize systems and technology to complete account management tasks. • Accurately document and process customer claims in appropriate systems. • Follow all required scripts, policies, and procedures. • Utilize knowledge base and training to accurately answer customer questions. • Comply with requirements surrounding confidential information and personal information. • Appropriately escalate customer issues with the managerial team. • Ensure first call resolution through problems solving and effective call handling. • Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes. • Adhere to all attendance and work schedule requirements.

🎯 Requirements

• Must be 18 years of age or older • High school diploma or equivalent • Experience with data-entry utilizing a computer • The ability to read and speak English fluently • Have a wired, high-speed internet connection (Download speed of 20Mbps+) • Excellent organizational, written, and oral communication skills • The ability to type swiftly and accurately (20+ words a minute) • Ability to work regularly scheduled shifts within our hours of operation including the training period. • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) • Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications • Highly reliable with the ability to maintain regular attendance and punctuality • The ability to evaluate, troubleshoot, and follow-up on customer issues • An aptitude for conflict resolution, problem solving and negotiation • Must be customer service oriented (empathetic, responsive, patient, and conscientious) • Ability to multi-task, stay focused, and self-manage • Strong team orientation and customer focus • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent • Excellent interpersonal skills and the ability to build relationships with your team and customers

🏖️ Benefits

• Paid Time Off : Earn PTO and paid holidays to take the time you need. • Incentives & Rewards : Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations—and sometimes even cars! • Health Benefits : Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. • Retirement Savings : Secure your future with retirement savings programs, where available. • Disability Insurance : Short- and long-term disability coverage is available to help protect you during unexpected challenges. • Life Insurance : Access life insurance options to safeguard your loved ones. • Career Growth : With a focus on internal promotions, employees enjoy significant advancement opportunities. • Paid Training : Learn new skills while earning a paycheck. • Fun, Engaging Work Environment : Enjoy a team-oriented culture that fosters collaboration and engagement. • Casual Dress Code : Be comfortable while you work.