Customer Success Manager, EHR Oncology

Job not on LinkedIn

🕒 5 days ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $79.6k - $132.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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McKesson

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1833

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

McKesson is a diversified healthcare leader specializing in pharmaceutical distribution, medical supplies, and healthcare services. Their solutions facilitate patients' access to life-changing therapies, support efficient operations for pharmacies, health systems, and clinics, and address critical issues such as drug shortages through a resilient supply chain. McKesson provides comprehensive services such as pharmacy management software, consulting, and technology solutions for specialty practices, focusing on improving health outcomes and advancing the pharmaceutical industry. They work closely with biopharma companies to enhance medication access, adherence, and commercialization while supporting oncology and biopharma practices through data-driven insights and real-world evidence.

📋 Description

• Owns a portfolio of customer accounts with full relationship ownership • Serves as the primary point of contact responsible for leading account strategy, driving onboarding and ongoing engagement • Leads/supports executive engagement (e.g., QBRs/EBRs), manages escalations • Partners cross-functionally to remove friction, ensure alignment, and deliver on contractual commitments • Defines and tracks time-to-value, utilization, and outcome attainment • Drives adoption and measurable outcomes to ensure customers realize meaningful business value • Owns renewal strategy, risk mitigation, and forecast accuracy • Ensures delivery aligns with contractual scope, timelines, and quality expectations • Orchestrates resolution of complex product, data, or service issues • Coordinates across internal stakeholders to ensure aligned execution • Updates and monitors health scoring frameworks, success plans, and dashboards • Maintains alignment between delivery, revenue recognition, invoicing, and contract terms • Standardizes operating cadences and tools; drives scalable processes and adherence to compliance, data privacy, and regulatory requirements

🎯 Requirements

• Experience in Customer Success, Account Management, or Client Services in life sciences • Track record achieving/overachieving in efforts managing top strategic clients • Executive presence; ability to influence cross-functionally and communicate complex data/analytics value • Strong problem solving, change management, and operating rigor (OKRs/KPIs, cadences, forecasting) • Preferred Oncology, life sciences, provider networks, real-world data/evidence, or clinical decision support experience • Familiarity with compliance requirements and CRM/CSM platforms and analytics (e.g., Salesforce) • MBA/MPH or advanced degree in a relevant field preferred.

🏖️ Benefits

• Competitive compensation package • Annual bonus or long-term incentive opportunities