Director – Total Care Solutions Operations

Job not on LinkedIn

🕒 June 11

🇺🇸 United States – Remote

💵 $153.6k - $256k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

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McKesson

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1833

⚕️ Healthcare Insurance

💊 Pharmaceuticals

🧬 Biotechnology

Healthcare Insurance • Pharmaceuticals • Biotechnology

McKesson is a diversified healthcare leader specializing in pharmaceutical distribution, medical supplies, and healthcare services. Their solutions facilitate patients' access to life-changing therapies, support efficient operations for pharmacies, health systems, and clinics, and address critical issues such as drug shortages through a resilient supply chain. McKesson provides comprehensive services such as pharmacy management software, consulting, and technology solutions for specialty practices, focusing on improving health outcomes and advancing the pharmaceutical industry. They work closely with biopharma companies to enhance medication access, adherence, and commercialization while supporting oncology and biopharma practices through data-driven insights and real-world evidence.

📋 Description

• Lead day-to-day MTCS operations across: Field-based pharmacy and dispensary teams embedded within customer clinics, Remote service delivery teams, Administrative and operational support functions • Ensure consistent execution of pharmacy and dispensing operations in alignment with McKesson standards, regulatory requirements, and customer expectations • Establish and enforce standardized workflows, staffing models, and performance expectations • Serve as the primary operational liaison between customer sites and corporate support teams • Drive coordination across clinical, operational, and centralized service functions to ensure seamless service delivery • Serve as an escalation resource capable of directly supporting pharmacy operations in both clinical and non-clinical roles during periods of transition, staffing gaps, or operational disruptions • Own operational performance across MTCS services, including service level adherence, operational efficiency and productivity, and quality and compliance metrics • Develop, track, and report key performance indicators (KPIs) aligned to customer contracts and corporate standards

🎯 Requirements

• Doctor of Pharmacy (PharmD) or equivalent clinical credential required • 12+ years of professional experience • 4+ years of management experience • 8+ years of pharmacy experience with 4+ years in operations leadership or management roles • Experience managing healthcare operations, preferably in multi-site or field-based environments • Specialty pharmacy and/or Medically Integrated Dispensing (MID) experience preferred • Proven leadership of pharmacy or healthcare operations with accountability for service delivery and outcomes • Experience managing distributed teams (field-based and remote) • Strong familiarity with specialty pharmacy and/or MID operating models

🏖️ Benefits

• Competitive compensation package • Annual bonus opportunities • Long-term incentive opportunities