Customer Service Representative

July 27

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MCS Automation

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B2B • Hardware • Transport

MCS Automation is an industrial control systems integrator that designs, programs and installs custom automation solutions for travel, logistics, distribution and manufacturing clients. For over 30 years the company has delivered PLC-based control systems, SCADA/HMI applications, UL508A panel building, electrical design and RFID baggage/parcel tracking and EDS integration, with deep expertise in Rockwell Automation platforms. MCS provides turn-key electrical installation, engineering support and system integration services to large B2B customers in transportation and distribution sectors.

11 - 50 employees

Founded 1986

🤝 B2B

🔧 Hardware

🚗 Transport

📋 Description

• Provide outstanding client services by addressing inquiries and resolving complaints in a timely manner. • Analyze customer needs and provide appropriate solutions or alternatives. • Communicate effectively with clients through various channels including phone, email, and chat. • Perform data entry tasks accurately to maintain up-to-date customer records. • Handle cash transactions with precision and ensure proper cash handling procedures are followed. • Maintain an organized office environment to facilitate efficient operations. • Collaborate with team members to enhance service delivery and improve processes. • Assist in training new staff members on customer service protocols.

🎯 Requirements

• Proven experience in a customer service role is a PLUS. • Strong analytical skills with the ability to assess situations and provide effective solutions. • Excellent communication skills, both verbal and written; bilingual or multilingual abilities are a plus. • Proficient in data entry with a high level of accuracy. • Familiarity with office software and computerized systems is essential. • Ability to type efficiently while managing multiple tasks simultaneously. • Strong interpersonal skills with a focus on client satisfaction. • Must be detail-oriented and able to work independently as well as part of a team.

🏖️ Benefits

• Paid Holidays, Vacations and Sick Days Off • Medical, Dental, and Vision insurances for full-time employees on the 1st month after 60 days of employment • 401(k) participation and Employee Stock Ownership Plan for employees after 6 months of employment