Senior Customer Success Manager

Job not on LinkedIn

October 31

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Logo of MDaudit

MDaudit

Healthcare Insurance • Compliance • SaaS

MDaudit is a healthcare compliance software platform that unifies billing compliance, coding, and revenue integrity into a single solution. It aids healthcare organizations in minimizing compliance risks, enhancing revenue optimization, and improving operational efficiencies through data-driven strategies and workflow automation. MDaudit's platform is designed for various types of auditing, including scheduled audits, risk-based assessments, and coding quality reviews, enabling healthcare providers to address the complexities of billing compliance effectively.

51 - 200 employees

Founded 1993

⚕️ Healthcare Insurance

📋 Compliance

☁️ SaaS

📋 Description

• Develop and manage ongoing partnerships with MDaudit customer base • Identify opportunities to optimize and expand the use of the product • Collaborate with Implementation, Support, Product, Finance and Sales teams • Advocate for customers and work with decision makers • Conduct regular customer updates and manage annual churn value • Mentor across the Customer Experience team and provide training

🎯 Requirements

• Four-year college degree or equivalent related work experience • 7+ years of customer success management work, including accountability of the overall relationship • 5 years of experience in healthcare setting • Compliance; billing; auditing, coding, accounting (hospital or professional) • Oversight of information systems based projects • Business development experience • Strong leadership and mentoring skills • Executive level decision making and communication skills • Excellent knowledge and skill using Microsoft Office Suite • Experience with using Salesforce

🏖️ Benefits

• Medical, Dental & Vision Coverage • 401K (with company match) • Unlimited vacation policy • Remote Cooking Classes • Yoga Sessions & Mixology Classes • Peer Nominated Awards & Recognition

Apply Now

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