Customer Support Specialist

Job not on LinkedIn

July 29

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

🌲 Oregon – Remote

Although this job is listed in Oregon, this company may be open to hiring remote in other states.

+1 more states

🏄 California – Remote 🌲 Oregon – Remote 🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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MealSuite

WebsiteLinkedInAll Job Openings

SaaS • Healthcare Insurance • Artificial Intelligence

MealSuite is a leading technology platform that helps senior living and healthcare operators digitize their foodservice operations from truck to table. Focusing on skilled nursing, assisted living, independent living, acute care, and behavioral health settings, MealSuite provides innovative solutions such as live pricing integrations, nutritional labeling, and self-service kiosks to streamline operations and enhance the dining experience. The platform offers over 10,000 pre-loaded ingredients, a database of therapeutic recipes crafted by registered dietitians, and intelligent automation features to assist with menu planning and kitchen management. With a focus on ease-of-use, continual innovation, and comprehensive support, MealSuite partners with foodservice operators to optimize their processes and elevate mealtime satisfaction for residents and patients.

51 - 200 employees

Founded 1989

☁️ SaaS

⚕️ Healthcare Insurance

🤖 Artificial Intelligence

📋 Description

• MealSuite, an Inc. 5000 Fastest-Growing Company, is a privately owned SaaS organization comprising 190+ team members across the globe, with hub locations in Cambridge, ON, Canada, Dallas, TX, USA, and Ho Chi Minh City, Vietnam. Our suite of end-to-end foodservice technology solutions helps professionals across healthcare and aging services streamline their operations, save time, reduce food waste, and meet regulatory requirements, so they can focus on what matters most: improving the quality of patient and resident care. • We’re looking for our next thorough and resourceful Customer Support Specialist to join our Customer Experience team. Reporting to the Team Lead, Customer Support, you’ll be an expert problem solver as you delve deep to provide tailor-made solutions to our customers and help pinpoint product issues as we continuously hone and refine our technology. • A day in the life as a Customer Support Specialist: • Ensure delivery to customers – facilitate the timely and successful delivery of solutions according to customer needs and objectives. • Be the point of contact – Field support calls, chats and emails coming into the queue for internal and external users. • Manage incoming queries – Prioritize tickets, reassign based on subject and skill level, and update and track assigned tickets. • Improve the technology – Troubleshoot reported issues and create defects for product to review and participate in software/hardware testing. • Continue to grow professionally – Research and consult manuals and training material for self-guided continued learning.

🎯 Requirements

• I have experience in the foodservice, acute care, or tech industry • I gained my knowledge through 1-3 years of direct experience in customer support roles. • I have some kind of a foodservice certification, such as Food Service Manager, Certified Dietary Manager, Registered Dietician, Dietary Technician, Hopsitality Manger, or equivalent. • I have experience with Customer Success Management tools, such as Zendesk, Salesforce, or other foodservice tech software. • I’m exceptional at being flexible in stressful situations and being able to thrive under pressure, especially when it comes to delivering top-notch strategic solutions for customer issues. • I get most excited about investigating issues, solving highly analytical problems, and not stopping or following up until I have found a resolution. • I’m extra passionate about being able to explain complex topics easily and succinctly and I show a keen eye for detail. • I’m willing to occasionally travel and have a valid passport and no travel restrictions that limit my ability to cross the border between Canada and the USA (and Vietnam if required for role). • I thrive in an agile environment that is constantly changing and encourages team members to collectively collaborate and communicate • I love to be directly involved in projects and initiatives that offer continued learning and endless opportunity to express my ideas and build my leadership skills.

🏖️ Benefits

• Unlimited paid time off – yeah, you read that right! We trust our employees to build their own version of balance so they can bring their best every day. • Health benefits – this includes medical, dental, and vision options, life & disability insurance, paid maternity and parental leave, and an on-site gym. • Hybrid flexibility – we value the collaboration, mentorship and learning that come from physically working next to one another, as well as the benefits that remote work can offer. • Work-life balance – this is supported by the fact that more than 90% of current employees agree that their leader supports their wellbeing. • An inclusive workplace – women account for 53% of our employees and 58% of people leaders. • Participation in our equity program and 401(k) plan – we are committed to helping you plan for your future! • Opportunities for career development and advancement – we support our employees in pursuing and achieving their professional goals. • Purposeful work with a positive community impact – more than 90% of our North American employees agree that the company’s purpose aligns with their personal values. Learn more about our values at MealSuite.com/Careers.