Bilingual Insurance Customer Service Representative

November 4

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Medavie

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Healthcare Insurance • Community Health • Wellness

Medavie is a national health solutions partner dedicated to improving the wellbeing of all Canadians. It integrates benefits management, healthcare delivery, and advanced health solutions, aiming to transform healthcare in Canada with innovative approaches. Medavie also focuses on community health through its foundation, promoting initiatives for accessible and equitable healthcare services.

5001 - 10000 employees

⚕️ Healthcare Insurance

🧘 Wellness

📋 Description

• Provide support and service to our members where you will have the opportunity to effectively problem solve and contribute positively to a team environment. • Your objective in this role is to provide the highest level of customer service possible. • Collaborate and innovate with the team.

🎯 Requirements

• You love helping people – this is non-negotiable. • You are a strong communicator – through email and phone, you are clear, concise, and friendly. • You bring a positive, solutions-oriented attitude to every challenge. • High school diploma required; post-secondary or equivalent experience. • Strong attention to detail in a dynamic environment. • Ability to work independently in a remote environment; ensuring you are able to sit while using a computer and a headset for prolonged periods of time. • Those who have 2+ years with Contact Centre experience and enjoy this industry have proven to be very successful in our environment. • Strong technical aptitude – you can navigate multiple applications while supporting callers. • You are a problem-solving master; you understand the callers needs and learn quickly how to get the best results in any environment. • Full fluency in English and French (spoken and written) is required.

🏖️ Benefits

• 100% employer paid comprehensive health and dental plan. • Extensive virtual paid training program to set you up for success. • Career development and advancement opportunities. • Emphasis on work life balance offering wellness benefits, health resources & discounts. • 4% Short-Term Incentive Program which recognizes your contribution to our success.