Customer Success Manager

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Medcor

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1984

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare Insurance • Wellness • Manufacturing

Medcor is a healthcare company that specializes in reducing claims and preventing over-treatment through the establishment of onsite clinics, workplace safety initiatives, telehealth services, and wellness programs. By adopting a proactive approach, Medcor focuses on creating healthier workplaces while optimizing costs for employers across various industries including manufacturing, construction, retail, and food processing. Their services include mobile occupational health services, injury triage, and employer support, all aimed at improving employee health outcomes and managing healthcare-related costs effectively.

📋 Description

• Proactively build relationships with customers through regular communication. • Develop a comprehensive understanding of both Medcor's and the customer's markets, competitors, pricing, and value propositions. • Collaborate with internal teams to understand client definitions and metrics for success. • Meet with customers to understand their goals and priorities, and set clear expectations and objectives. • Escalate customer issues to the appropriate departments for resolution. • Review deliverables with customers to ensure quality standards and customer expectations are met. • Manage and deliver against account goals. • Collaborate with the sales team to identify upselling and cross-selling opportunities. • Cultivate and maintain strong relationships with key stakeholders at customer organizations. • Provide regular updates on service performance, contract status, risk level, and changes in customer data.

🎯 Requirements

• 2 to 4 years of experience in account management, customer service, or operations. • Proven track record of driving measurable customer outcomes and success. • Familiarity or knowledge of negotiating renewal contracts. • Familiarity or knowledge of Customer Relationship Management (CRM) technology. • High School diploma or equivalent.

🏖️ Benefits

• health, dental, vision, and life insurances • paid time off • 401K • wellness programs