Principal Customer Success Specialist – DACH

November 12

Apply Now

Receive Emails with Similar Jobs

Medtronic

WebsiteLinkedInAll Job Openings

Healthcare Insurance • Medical Devices

Medtronic is a global leader in healthcare technology solutions, working to address the most complex and challenging medical conditions. With over 95,000 employees in more than 150 countries, the company is focused on accelerating access to healthcare technologies and advancing inclusion, diversity, and equity in healthcare. Medtronic collaborates closely with healthcare professionals to innovate and optimize treatments and therapies, thus inspiring hope and new possibilities for patients worldwide. The company's commitment to healthcare extends to its focus on impactful solutions and sustainable practices.

10,000+ employees

Founded 1949

⚕️ Healthcare Insurance

📋 Description

• Project manage multiple concurrent full-cycle implementations of Touch Surgery Ecosystem at major hospital systems, ensuring projects are executed on-time and within budget. • Engage with clinical and administrative stakeholders and ensure polished communication and collaboration throughout each deployment project with Surgeons, Nurses, OR Managers, Residents, Hospital IT and Biomedical Engineering. • Develop and maintain a deep understanding of the Touch Surgery Ecosystem and build working relationships with internal product and engineering teams to ensure real-world client feedback is incorporated into future product development. • Lead Kickoff and Training Presentations for clinical audiences and provide Go-Live support in the operating room. • Test and install our hardware solutions in live operating rooms prior to deployment, including network configuration. • Partner with the sales team and project manage and support pre-sales activities, including IT, privacy and cybersecurity reviews, leveraging Medtronic’s expert teams when required. • Monitor account health post Go-live and create and execute action plans to increase adoption and prevent account risk.

🎯 Requirements

• Bachelor’s degree required. • Previous minimum experience of 4 years working in hospital Operating Rooms/Procedural rooms from either a clinical, technology, consultancy or medical device perspective. • Strong project management skills and experience with project management tools are prioritized. • Experience with driving the adoption of digital technologies. • Ability to work remotely and productively for an international company spanning multiple time zones across the US and Europe. • Ability to communicate and influence effectively across multiple internal teams and customer departments. • Fluency in German and English is required. • Ability to travel 25–75% of the time, as needed, to customer sites across Germany, Switzerland, and Austria. • Experience with Healthcare IT is preferred, including network configuration and live streaming technologies. • Some technical proficiency is required to understand our products and conduct the required testing with integrated surgical video systems.

🏖️ Benefits

• Competitive Salary • Flexible Benefits Package