Technical Account Manager

August 13

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Megaport

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Networking • Cloud Computing • Telecommunications

Megaport is a leading provider of global private connectivity solutions that enable simplified network interconnection. The company offers a platform for deploying secure, scalable, and agile networks that interconnect data centers, clouds, and virtual points of presence. Megaport's services allow users to create secure and dynamic network connections on-demand, without hardware or long-term contracts, offering flexibility and speed to businesses. By partnering with global service providers, data center operators, and systems integrators, Megaport ensures robust and widespread network access across 930+ locations in 25 countries. Its smart software tools and APIs allow for easy network management, making it a trusted choice for cloud networking and hybrid cloud solutions.

201 - 500 employees

Founded 2013

📡 Telecommunications

📋 Description

• About Megaport – We’re not your typical tech company – and we don’t want to be. Megaport is the global leader in Network as a Service (NaaS), and has transformed the way businesses connect to the cloud, data centers, and each other. We’re publicly listed on the Australian Stock Exchange and partnered with the biggest names in tech like Amazon, Microsoft, Google, Oracle, IBM, and more. Headquartered in Brisbane with a crew of over 350 people spread across Asia-Pacific, Europe, and the Americas, our employees enjoy an environment that is collaborative, supportive, and (actually) fun. • Our Team Culture – We’re a team of problem solvers, pixel pushers, code slingers, and cloud fanatics. Culture is more than a poster on the wall here – collaboration beats hierarchy, curiosity fuels our growth, and everyone’s voice matters. We take our work seriously, but not ourselves. We work across time zones to execute on our global vision, trust each other to get things done, and never compromise our values for commercial gain. Most importantly, we place our customers at the center of everything we do. • The Role – We are seeking an experienced and customer-obsessed Technical Account Manager (TAM) to join our global team. In this role, you will act as a strategic technical advisor to a set of key enterprise customers and partners, ensuring their success with Megaport's services. This is a post-sales overlay role, focused on customer support and enablement, technical relationship management, and long-term value delivery. • As part of the Premium Support business function, you''ll manage and support customers who have adopted our premium tier service offering. You''ll be the primary point of contact for these customers, providing a high-touch experience that includes: • Delivering enhanced support during incident response, assisting with prioritisation and escalations with internal teams and coordination with third-party/cloud providers. • Proactive engagement offering technical consulting and advisory services, conducting regular network performance reviews, and guiding customers on current and future use of Megaport's services. • This role also has a significant focus on enabling System Integrators (SIs) and Value-Added Resellers (VARs). You''ll collaborate closely with network and cybersecurity integrators and ecosystem vendors to drive adoption of Megaport's platform and services through third-party channels.

🎯 Requirements

• Serve as the primary technical advocate for a select group of strategic enterprise customers under the Premium Support offering. • Guide customers through complex deployments, performance optimisation, and ongoing architectural evolution. • Deliver regular technical health checks, roadmap sessions, and executive business reviews. • Act as a liaison between the customer and internal Megaport teams (product, support, sales, and engineering). • Monitor account health and usage to identify growth and retention opportunities. • Contribute to the evolution of the Premium Support offering and TAM delivery model globally. • Identify and engage with high-potential network and cybersecurity System Integrators, Value-Added Resellers, and aligned MSPs within your region. • Develop enablement plans for partner sales, pre-sales, and solution architects to position Megaport solutions effectively. • Serve as a trusted advisor in guiding network design, integration strategies, and multicloud architecture best practices. • Create and deliver partner-facing technical content, playbooks, and workshops to demonstrate Megaport’s value proposition. • Collaborate with SIs and VARs to support co-selling opportunities. • Keep partners up to date with the latest Megaport service offerings and solution capabilities. • Establish and track key performance indicators (KPIs) to measure the success of the partner engagement initiatives. • 5+ years in a customer-facing technical role (TAM, Solutions Architect, Pre/Post Sales Engineer, or similar). • Deep understanding of enterprise networking, cloud connectivity, SD-WAN, and related infrastructure services. • Previous experience working in or supporting System Integrators, VARs, vendors, and indirect partner ecosystems is highly desired. • Strong presentation skills and delivery of product demonstrations. • Comfortable leading conversations from executive briefings to technical deep dives across engineering, sales, and operations teams. • Experience in designing or deploying cloud/virtualisation networking solutions in enterprise customer environments is required. • Deep understanding of Layer 2/Layer 3 architectures, carrier networks, and interconnection strategies. • Excellent project coordination, prioritisation, and stakeholder management skills. • Familiarity with Lv1-3 support desk processes and managed service environments. • Hands-on experience with IaC practices, Terraform, and API integrations is a plus. • Self-starter with a collaborative mindset and ability to thrive in a fast-paced, global environment.

🏖️ Benefits

• Flexible working environment – a remote-first culture with coworking options available • Generous leave plans – including 4 weeks of paid annual leave, parental leave, birthday leave, and a purchased annual leave program • Health and wellness support – through a wellness allowance and employee wellbeing initiatives • Comprehensive learning support – generous study and training allowance plus 5 days of paid study leave • Creative, modern workspaces – designed to inspire when you're not working remotely • Motivated, inclusive team – work alongside industry experts and fresh talent • Recognition programs – celebrate achievements with our Legend and Kudos awards • For U.S. employees – access to medical, dental, and vision insurance, plus a 401(k) plan