Product Training Specialist

🕒 March 11

🏄 California – Remote

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💵 $81k - $88k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📚 Learning and Development

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Logo of Member Access Processing

Member Access Processing

11 - 50 employees

Founded 1998

🛍️ eCommerce

☁️ SaaS

eCommerce • Technology • SaaS

Member Access Processing is a robust platform that offers a variety of digital tools designed to optimize link management and enhance customer connections. Their services include a URL shortener, QR code generation, and customizable landing pages, all of which help businesses engage their audiences more effectively. With analytics features that provide insight into performance, Member Access Processing enables businesses to track and analyze user interactions across various channels.

📋 Description

• Maintain expert-level knowledge of MAP’s product suite • Conduct documentation research across Visa, Visa DPS, and MAP systems as needed • Deliver training to established clients on core processing topics • Conduct new client onboarding sessions and facilitate MAP employee new-hire onboarding • Develop and update training programs, curricula, tutorials, job aids, and Membership.io hub content

🎯 Requirements

• 3–5+ years in financial services, card payments, fraud operations, or credit union operations • Strong working knowledge of Credit Union Core Systems • Experience training end users, clients, or internal teams • Excellent storytelling, facilitation, and communication skills • Ability to simplify complex technical or operational concepts • Familiarity with Visa DPS systems (VDM, VROL, RSM, MRT, etc.)

🏖️ Benefits

• Competitive salary • Flexible working hours • Professional development opportunities • Remote work options

Apply Now

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