MeridianLink
Fintech • Banking • SaaS
MeridianLink is a leading provider of SaaS solutions for financial institutions, specializing in loan origination systems and digital transformation technologies. Their end-to-end platform enhances digital experiences through integration with mortgage LOS, deposit account opening solutions, and more. MeridianLink's cloud-based systems improve efficiency in loan processing and collections, data-driven decision-making, and account management. The company collaborates with partners to expand market reach and drive growth in the fintech industry. With over 25 years of experience, MeridianLink is dedicated to supporting banks, credit unions, and other financial service providers through technology and business intelligence.
501 - 1000 employees
Founded 1998
💳 Fintech
🏦 Banking
☁️ SaaS
💰 $485M Post-IPO Debt on 2021-11
Critical Response Consultant
Job not on LinkedIn
October 29
🇺🇸 United States – Remote
💵 $104.3k - $148k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
💼 Consultant
🦅 H1B Visa Sponsor
MeridianLink
Fintech • Banking • SaaS
MeridianLink is a leading provider of SaaS solutions for financial institutions, specializing in loan origination systems and digital transformation technologies. Their end-to-end platform enhances digital experiences through integration with mortgage LOS, deposit account opening solutions, and more. MeridianLink's cloud-based systems improve efficiency in loan processing and collections, data-driven decision-making, and account management. The company collaborates with partners to expand market reach and drive growth in the fintech industry. With over 25 years of experience, MeridianLink is dedicated to supporting banks, credit unions, and other financial service providers through technology and business intelligence.
501 - 1000 employees
Founded 1998
💳 Fintech
🏦 Banking
☁️ SaaS
💰 $485M Post-IPO Debt on 2021-11
📋 Description
• Own the lifecycle of critical client escalations from triage to resolution. • Assess severity and activate CAP with tailored resolution strategies. • Partner with Executive Sponsors to prioritize resources and remove obstacles. • Assemble and lead Critical Response Teams across departments. • Facilitate daily standups, track progress, and ensure stakeholder accountability. • Prepare and deliver executive summaries, RCAs, and situation reports. • Develop and manage communications for internal and external audiences. • Collaborate with engineering and product teams to resolve technical issues. • Monitor key account indicators and initiate preemptive engagement. • Contribute to CAP Lessons Repository and escalation playbooks.
🎯 Requirements
• Bachelor’s degree required • 4-6 years of relevant experience in escalation management, technical account management, or program leadership • Proven ability to lead complex assignments with minimal instruction • Experience in SaaS or enterprise software environments • Foundational knowledge of MeridianLink’s product suite and industry’s best practices • Ability to develop technical understanding of new and existing technologies
🏖️ Benefits
• Insurance coverage (medical, dental, vision, life, and disability) • Flexible paid time off • Paid holidays • 401(k) plan with company match • Remote work
Apply NowSimilar Jobs
October 28
Payer Analytics Consultant analyzing managed care payer models for the Alliance. Conducting financial analysis and collaborating with stakeholders to achieve reimbursement objectives remotely in California.
October 28
Payer Analytics Consultant in Payment Strategy Department performing financial analysis and validating reimbursement methodologies. Collaborating with stakeholders to achieve payer reimbursement objectives.
October 28
Corporate Relocation Consultant coordinating domestic and international relocations for employees. Ensuring seamless transitions and delivering exceptional relocation experience with client policies.
October 28
Advanced Surgical Consultant focusing on cardiovascular solutions while educating and supporting surgical teams in Florida and Massachusetts. Driving growth through collaboration with medical professionals on Impella products.
🇺🇸 United States – Remote
💵 $125k / year
💰 $6.4M Venture Round on 2022-07
⏰ Full Time
🟡 Mid-level
🟠 Senior
💼 Consultant
🦅 H1B Visa Sponsor
October 28
Advanced Surgical Consultant specializing in cardiac devices and supporting surgical teams. Focused on training and customer relationships in the field.
🇺🇸 United States – Remote
💵 $125k / year
💰 $6.4M Venture Round on 2022-07
⏰ Full Time
🟡 Mid-level
🟠 Senior
💼 Consultant
🦅 H1B Visa Sponsor