Director, Business Operations

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November 27

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MetaLab

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B2B • Design • Technology

MetaLab is a company specializing in interface design, helping innovative startups and reputable brands design, build, and ship noteworthy products since 2006. They partner with companies like Uber, Upwork, and Calvin Klein to transform digital experiences through services such as product design, engineering, UX research, and brand strategy. MetaLab creates deeply personal healthcare offerings, digital identity platforms, and collaborative presentation software, showcasing their versatility and expertise in product development and brand enhancement.

51 - 200 employees

Founded 2006

🤝 B2B

📋 Description

• Partner with the executive team to translate company strategy into operational plans, KPIs, and systems that drive accountability and performance. • Lead and mentor a cross-functional team spanning Resource Management and IT/Business Automation, fostering collaboration, clarity, and ownership. • Identify and remove operational redundancies across the business, simplifying workflows, improving communication, and clarifying ownership. • Champion scalable systems and tools that enable teams to operate efficiently and focus on high-impact work. • Provide strategic direction to the Resource Management function, ensuring talent is effectively aligned to business priorities and project demands. • Oversee the design and continuous improvement of tools, systems, and reporting frameworks that provide visibility into utilization, forecasting, and project health. • Act as an escalation point and strategic advisor, ensuring the function operates with efficiency and foresight. • Partner with the IT leadership of our parent company to provide strategic oversight of Metalab’s IT function, ensuring systems, infrastructure, and tools are secure, efficient, and aligned with business needs. • Drive optimization of digital systems and processes across the organization to enhance productivity and data visibility. • Oversee the implementation of business automations that streamline operations, eliminate repetitive tasks, and improve data accuracy. Collaborate with department leads to identify opportunities that deliver measurable impact. • Act as a trusted partner to all departments, ensuring Operations supports our collective business goals. • Collaborate closely with People Operations to align on employee experience initiatives. • Work with Delivery, and Leadership teams to ensure resourcing, hiring, and systems decisions are made holistically and in support of company strategy. • Work with Finance and Project Management to ensure our reporting provides the visibility necessary to make informed decisions. • Bring a neutral, objective lens to problem solving, balancing competing priorities and helping teams align around shared outcomes.

🎯 Requirements

• 10+ years of experience in Operations, Resource Management, or Business Strategy, with at least 5 years in a senior leadership role. • Proven experience scaling processes, teams, and systems in a complex, creative, or technology-driven organization. • Exceptional analytical and strategic skills with the ability to translate data into insight and insight into action. • Deep understanding of operational frameworks and performance metrics. • Strong leadership and collaboration skills. You know how to align diverse teams and personalities toward a shared goal. • Comfortable making decisions in ambiguity and guiding others through change. • A builder mindset - always looking for smarter, simpler, more sustainable ways to get things done.

🏖️ Benefits

• Equal opportunity employer • Fostering an inclusive and diverse environment for employees