Product Operations Lead

Job not on LinkedIn

October 27

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MetaMask

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Crypto • Web 3 • Fintech

MetaMask is a leading self-custodial crypto wallet that serves as a gateway to blockchain applications. Available as a browser extension and mobile app, it enables users to track and manage their web3 assets securely and conveniently. With features such as buying, selling, staking, and bridging crypto tokens, MetaMask empowers over 100 million users worldwide to control their digital assets and interact on the decentralized web with privacy and security.

51 - 200 employees

Founded 2016

₿ Crypto

🌐 Web 3

💳 Fintech

📋 Description

• Lead & scale the team: Develop and coach Product Operations Managers supporting multiple product lines. • Drive AI adoption and automation: Bring an AI/automation-first mindset into every workflow. Pilot and deploy agents to automate reporting, streamline comms, and accelerate data-driven decision-making. • Operationalize north stars: Ship value with consistency — ensure we consistently deliver highest value to users in a timely manner, with minimum surprises. • Raise product quality — raise the bar and reinforce a culture of quality and prevention, continuous improvement, and performance rigor. • Standardize processes: Roadmap planning, feature readiness, feedback loops. • Data & reporting: Build AI-powered dashboards and insights to inform leadership decisions. • Customer & market feedback: Capture signals and translate them into actionable inputs. • Program management: Own long-term, multi-phase initiatives from ideation/iteration to GTM, from development through maintenance. • Cross-functional glue: Work hand-in-hand with PMs, Designers, EMs to align timelines and priorities. • Continuous improvement: Identify bottlenecks and implement scalable solutions to improve product velocity & quality, and reduce fire drills. • Transparency & trust: Maintain clear, early, and frequent communication across MetaMask and ConsenSys.

🎯 Requirements

• 7+ years of experience in Product or Business Operations, or related roles. • Proven track record of leading and developing teams. • AI-forward thinker: you’ve deployed automation, agents, or AI tooling to improve operations. • Strong communicator who can align technical and business stakeholders. • Skilled at building scalable processes and frameworks. • Comfortable with analytics and dashboards; curious to extend with AI-driven insights. • Thrive in ambiguity, velocity, and crypto-native contexts. • Experience in crypto/web3 is a strong plus.