Customer Success Manager

Job not on LinkedIn

March 1

⛰️ Colorado – Remote

Although this job is listed in Colorado, this company may be open to hiring remote in other states.

💵 $90k - $135k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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MetaRouter

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SaaS • Enterprise • Marketing

MetaRouter is a leading technology company that specializes in server-side tag management to enhance data collection, privacy compliance, and marketing efficiency. Their platform allows for first-party data collection and management, providing marketers and developers with tools to boost marketing ROI, data governance, and customer experience. With features like Sync Injector™, MetaRouter offers solutions for role-based permissions, cross-domain identity, consent integration, and data replay. They help organizations tackle challenges related to cookie deprecation, data sovereignty, and enhanced analytics, enabling businesses to maintain data privacy, performance, and compliance.

11 - 50 employees

☁️ SaaS

🏢 Enterprise

📋 Description

• The MetaRouter Customer Success Manager (CSM) is responsible for ensuring the best possible customer and partner experience. • A CSM is a critical part of our Customer Experience Team, working to enable customer growth, satisfaction, and product loyalty. • They are facilitators and problem solvers focused on building relationships internally and externally. • As a CSM, you will work directly with the MetaRouter Solution, Growth, and Product teams to advocate and champion client needs and leverage client insights to drive impactful iterations of our overall product suite. • As a Senior Role, the Senior CSM would have all the responsibilities of a CSM but also be looked to as an expert navigating client relationships, mentor to junior CSM teammates, a champion for process and documentation to enable the information gathering of new members or other teams, and proactive force to enable clients to thrive within the MetaRouter ecosystem. • A senior team member at MetaRouter is expected to speak up, take initiative, and leave the workplace and working conditions better than they found it.

🎯 Requirements

• 5+ years of experience in customer success, account management, or similar roles • Ability to communicate technical documentation, data, and analytics in an approachable manner to non-technical clients • Strong customer-facing skills • Strong organization, note-taking, and attention to detail are a must • Experience working with enterprise clients • Experience building and maintaining a customer onboarding program • Excellent written and verbal communication skills • Experience with Tag Management platforms such as Tealium, GTM, Segment, etc. is preferred • Experience working with software teams is preferred • General understanding of Analytics and Reporting use cases, especially for eCommerce websites • General understanding of Internet Technologies, specifically concerning web and marketing apps • Ability to read and understand at a high level: YAML, JSON, Javascript, and Lua preferred

🏖️ Benefits

• Equity Available • Health/Dental/Vision/Insurance • 401(k) • Unlimited Vacation Policy • Fully Remote (US)