Customer Success Manager

September 18

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

🥔 Idaho – Remote

Although this job is listed in Idaho, this company may be open to hiring remote in other states.

+4 more states

🏄 California – Remote 🥔 Idaho – Remote 🦬 Montana – Remote 🎰 Nevada – Remote 🌲 Oregon – Remote ☕ Washington – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Miovision

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Transport • Artificial Intelligence • Enterprise

Miovision is a leader in intelligent traffic solutions, leveraging data and artificial intelligence to revolutionize urban traffic management. The company offers a suite of systems, including Miovision One, which provides real-time data and analytics to optimize traffic flow, reduce emissions, and enhance road safety. Their products support traffic detection, management, and safety analytics, ensuring efficient transportation networks. Miovision is recognized for its commitment to safety for pedestrians and cyclists and prioritizes emergency and transit services through solutions like Miovision Opticom. With a global presence, Miovision’s technology is used in 68 countries, contributing to cleaner, safer, and more efficient transportation systems.

201 - 500 employees

Founded 2005

🚗 Transport

🤖 Artificial Intelligence

🏢 Enterprise

💰 Private Equity Round on 2023-04

📋 Description

• Successfully manage customer relationships from “new to renew", including onboarding, adoption, expansion • Document each individual customer journey and implementation process with a focus on accuracy and data integrity • Develop trusted relationships with customers including executive sponsors, key contacts, and end-users • Own a book of business with partners and customers, driving retention and growth rates • Effectively advocate for our customers and constructively work with cross-functional counterparts to evolve, scale, and improve the customer experience • Develop a deep understanding of your customer’s key objectives and help deliver to those objectives in a consultative way • Be a problem solver for your customers and internally – see a challenge, create a solution • Proactively monitor and manage customer health, risk, escalations and opportunities • Coordinate with the product team on product documentation and customer enablement

🎯 Requirements

• Bachelor’s degree or equivalent experience in information technology, engineering, or business development • Extensive experience in technical account management, project management, installation, or configuration in a technical field • Extensive experience supporting customers in a business-to-business technical industry • Results-oriented driving technical and commercial outcomes for both Miovision and the customers you support • Ability to learn technical concepts around our product and our customer’s requirements, aligning the two • Required passion and empathy to understand your customers and deliver to their needs • Previously demonstrated leadership qualities that show your ability to be assertive, be a technical problem solver, be a builder, and improve people & processes around you • Strong oral and written communication skills • Proven track record of owning customer relationships from “new to renew”, including onboarding, adoption, expansion, and renewal • You'll support various products including ITS, Traffop, Adaptive, and Opticom • Travel 50% • Experience in the Traffic and ITS industry (additional asset) • Experience with networking and IoT (additional asset) • Fluent in additional languages a plus (French or Spanish preferred) (additional asset)

🏖️ Benefits

• Comprehensive health benefits starting on day one • 401(k) matching • Mio-Days: We extend all three-day weekends to four-days and provide a Holiday Shutdown in December • Internet subsidy and a remote work allowance • Unlimited vacation policy • Virtual fitness classes