Senior Manager, Operations Risk Management

🕒 June 24

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $115k - $138k / year

⏰ Full Time

🟠 Senior

🎲 Risk

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Mission Lane

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2018

💼 Consulting

📣 Marketing

🛡️ Insurance

Consulting • Marketing • Insurance

Mission Lane is a financial services company that focuses on providing accessible credit options for individuals, particularly those underserved by traditional financial institutions. They offer the Mission Lane Visa® Credit Card, which allows applicants to see if they are approved without impacting their credit score. The company aims to support members on their financial journeys through education and tools that promote healthy financial habits, ensuring that millions of Americans have access to the resources they need to build credit and improve their financial situations.

📋 Description

• Partner with process owners across each business area to assess risk, build controls, and drive remediation • Own and Manage the incident management process, using customer complaints and operational reviews as signals for emerging risk • Create and deliver executive-level risk reporting for senior leadership • Build and lead the team • Work across Legal, Risk, and Compliance to ensure accountability is clearly defined and executed

🎯 Requirements

• 5+ years in first line operations risk management at a bank or financial services company • 5+ years of direct experience working in a customer operations function • 5+ years as a people manager • A track record of building first line risk programs from the ground up, including translating risk strategy into functional plans and earning buy-in from senior leaders and process owners • Clear, credible communication skills at the executive level • Willingness and ability to travel ~4–6 times a year for focused, multi-day team sessions

🏖️ Benefits

• Paid time off • 401(k) match • Monthly wellness stipend • Health/dental/vision insurance options • Disability coverage • Paid parental leave • Flexible spending account (for childcare and healthcare) • Life insurance • Remote-first work environment