Manager, Personal Lines Client Care

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3 days ago

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Mitch Insurance Brokers

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Finance • B2C • B2B

Mitch Insurance Brokers is a Canadian insurance brokerage (operated by Mitchell & Whale Insurance Brokers Ltd. ) that partners with more than 70 insurers to offer a wide range of personal and commercial insurance products. Family-owned since 1948, the brokerage provides auto, home, business, motorcycle, boat, life, travel, pet, cyber and other specialty coverages, along with online quotes, broker support and claims services, primarily serving customers in Ontario and positioning itself as consumer-focused and transparent.

51 - 200 employees

Founded 1948

💸 Finance

👥 B2C

🤝 B2B

📋 Description

• Lead, mentor, and inspire teammates to meet retention, production, and service goals • Use data and feedback to drive accountability and growth • Provide structured coaching and real-time feedback that supports both skill development and engagement • Oversee daily operations including scheduling, workload balancing, and service coverage across all communication channels • Dedicate approximately 25% of your time to direct client engagement and backup support to ensure service continuity and a consistently high-quality experience • Partner with other leaders and departments to enhance workflows, optimize processes, and improve efficiency • Foster a culture of collaboration, recognition, and continuous improvement within your team and across the organization

🎯 Requirements

• At least five years of leadership experience in the insurance industry, with a proven ability to coach and develop high-performing teams • Strong understanding of Personal Lines insurance products, service workflows, and performance metrics • Excellent communication, organization, and analytical skills with the ability to prioritize effectively in a fast-paced environment • Confidence in managing escalations, problem-solving, and leading teams through change • Proficiency in insurance systems, reporting tools, and operational workflows • A bachelor’s degree or equivalent professional experience

🏖️ Benefits

• Flexible work environment • Remote work from anywhere in Canada