Director, Enterprise RCM Client Success

🕒 April 16

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ModMed

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

☁️ SaaS

🤖 Artificial Intelligence

B2B • SaaS • Artificial Intelligence

ModMed is a healthcare technology company that provides specialty-specific electronic health record (EHR) software, practice management, revenue cycle management, analytics, and patient communication tools for medical practices. Their platform integrates AI-powered features—like ModMed Scribe—for clinical documentation, workflow automation, billing assistance, and patient engagement to help specialty physicians streamline operations and improve efficiency. ModMed focuses on serving specialty practices (dermatology, ophthalmology, gastroenterology, orthopedics, OBGYN, etc. ) with onboarding, support, and integrations (FHIR API, telehealth, payment processing).

📋 Description

• Manage a portfolio of Client Success Senior Managers and Managers across a specialty or segment of the business • Provide strategic oversight to ensure exceptional client satisfaction, measurable business outcomes, and long-term client retention • Develop scalable frameworks to align service delivery across clients of varying size and complexity • Build strong partnerships with executive-level client stakeholders, and translate organizational goals into actionable plans for their teams • Lead a team of Senior Managers and Managers overseeing Client Advisors supporting a diverse book of business by specialty or client tier • Drive adoption and execution of consistent client management frameworks and standard operating procedures • Align Client Success objectives with company goals, ensuring clients receive quantifiable value from services and technology • Serve as an executive escalation point for critical client issues, ensuring resolution strategies protect revenue and client trust • Identify trends across the portfolio to develop proactive initiatives addressing churn risk, underperformance, or service delivery gaps • Partner with internal teams to guide enhancements to workflows, processes, tools, and client-facing deliverables • Oversee performance metrics and lead quarterly business reviews for high-value clients as needed • Champion customer voice initiatives across departments, ensuring client perspectives shape service evolution and business strategies.

🎯 Requirements

• Bachelor's degree required • MBA or Health Administration preferred • Field of study in Business, Healthcare Admin, or related field • 10+ years of client-facing experience in RCM, SaaS, or healthcare services • 5+ years leading client-facing teams, including experience managing managers • Experience supporting enterprise clients or complex healthcare systems • Proven success in building and scaling customer success frameworks • Ability to influence and collaborate cross-functionally at all organizational levels • Executive presence and experience communicating with C-Suite stakeholders • Expertise in medical billing, revenue cycle processes, and healthcare delivery models • High proficiency in Excel, data interpretation, and visual presentation of performance trends • Strong judgment and critical thinking to guide client strategy and internal decision-making • Demonstrated experience in managing through change and leading through ambiguity • Exceptional communication, coaching, and storytelling abilities.

🏖️ Benefits

• Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution • 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep. • Generous Paid Time Off and Paid Parental Leave programs • Company paid Life and Disability benefits • Flexible Spending Account • Employee Assistance Programs • Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed • Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning • Global presence and in-person collaboration opportunities; dog-friendly HQ (US) • Hybrid office-based roles and remote availability for some roles • Weekly catered breakfast and lunch • Treadmill workstations, Zen, and wellness rooms within our BRIC headquarters