ModSquad
Customer Support Outsourcing • Content Moderation • Artificial Intelligence
ModSquad is a company specializing in intelligent customer support and outsourcing solutions. They provide a wide range of services including multi-language customer support, technical support, and CRM tool integration. ModSquad excels in data security, safety, and compliance, offering advanced solutions such as their patent-pending Cubeless secure workplace platform. Alongside their human expertise, they incorporate artificial intelligence and automation to optimize services and exceed customer satisfaction goals. ModSquad is particularly focused on areas like content moderation, trust and safety, community management, and maintaining high customer satisfaction rates. Their areas of specialization include gaming, e-commerce, retail, technology, and crypto. They blend human expertise with cutting-edge technology to offer tailored solutions that enhance customer experiences and operational effectiveness.
1165 - 1165 employees
Founded 2007
🤖 Artificial Intelligence
Bilingual Customer Support, Spanish/English – Music Streaming
November 6
🗣️🇪🇸 Spanish Required
ModSquad
Customer Support Outsourcing • Content Moderation • Artificial Intelligence
ModSquad is a company specializing in intelligent customer support and outsourcing solutions. They provide a wide range of services including multi-language customer support, technical support, and CRM tool integration. ModSquad excels in data security, safety, and compliance, offering advanced solutions such as their patent-pending Cubeless secure workplace platform. Alongside their human expertise, they incorporate artificial intelligence and automation to optimize services and exceed customer satisfaction goals. ModSquad is particularly focused on areas like content moderation, trust and safety, community management, and maintaining high customer satisfaction rates. Their areas of specialization include gaming, e-commerce, retail, technology, and crypto. They blend human expertise with cutting-edge technology to offer tailored solutions that enhance customer experiences and operational effectiveness.
1165 - 1165 employees
Founded 2007
🤖 Artificial Intelligence
📋 Description
• First point of contact for customers helping to navigate the platform • Troubleshoot technical issues • Ensure the best possible listening experience for customers • Responding to customer inquiries via inbound messages in both Spanish and English
🎯 Requirements
• Fluent in both Spanish and English • Experience providing support through inbound messaging • Ability to handle 3-5 simultaneous chats • Strong problem-solving skills • A dedicated laptop or desktop computer running Windows 10 or newer • Willingness to install ModSquad security software and a 2FA app • Access to a webcam or smartphone for clear photos • Stable broadband internet connection with minimum speed of 25 Mbps • At least 8 GB of RAM
🏖️ Benefits
• 40 hours per week are required for the 8-week orientation period • Self-scheduled during available production hours • Project commitments of 25 hours per week
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