ModSquad
Customer Support Outsourcing • Content Moderation • Artificial Intelligence
ModSquad is a company specializing in intelligent customer support and outsourcing solutions. They provide a wide range of services including multi-language customer support, technical support, and CRM tool integration. ModSquad excels in data security, safety, and compliance, offering advanced solutions such as their patent-pending Cubeless secure workplace platform. Alongside their human expertise, they incorporate artificial intelligence and automation to optimize services and exceed customer satisfaction goals. ModSquad is particularly focused on areas like content moderation, trust and safety, community management, and maintaining high customer satisfaction rates. Their areas of specialization include gaming, e-commerce, retail, technology, and crypto. They blend human expertise with cutting-edge technology to offer tailored solutions that enhance customer experiences and operational effectiveness.
1165 - 1165 employees
Founded 2007
🤖 Artificial Intelligence
Bilingual Customer Support – Vietnamese/English
November 6
🗣️🇻🇳 Vietnamese Required
ModSquad
Customer Support Outsourcing • Content Moderation • Artificial Intelligence
ModSquad is a company specializing in intelligent customer support and outsourcing solutions. They provide a wide range of services including multi-language customer support, technical support, and CRM tool integration. ModSquad excels in data security, safety, and compliance, offering advanced solutions such as their patent-pending Cubeless secure workplace platform. Alongside their human expertise, they incorporate artificial intelligence and automation to optimize services and exceed customer satisfaction goals. ModSquad is particularly focused on areas like content moderation, trust and safety, community management, and maintaining high customer satisfaction rates. Their areas of specialization include gaming, e-commerce, retail, technology, and crypto. They blend human expertise with cutting-edge technology to offer tailored solutions that enhance customer experiences and operational effectiveness.
1165 - 1165 employees
Founded 2007
🤖 Artificial Intelligence
📋 Description
• Be the first point of contact for customers • Help customers navigate the platform • Troubleshoot technical issues • Respond to customer inquiries via inbound messages in both Vietnamese and English
🎯 Requirements
• Fluent in Vietnamese and English • Experience providing support through inbound messaging • Capable of handling 3-5 simultaneous chats • Willingness to install ModSquad security software • Access to a webcam or smartphone for clear photos • Stable broadband internet connection (25 Mbps) • Minimum 8 GB of RAM • Dedicated laptop or desktop computer running Windows 10 or newer
🏖️ Benefits
• Work remotely • Set your own schedule • Pick your projects • Equal Opportunity Employer
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