ModSquad
Customer Support Outsourcing • Content Moderation • Artificial Intelligence
ModSquad is a company specializing in intelligent customer support and outsourcing solutions. They provide a wide range of services including multi-language customer support, technical support, and CRM tool integration. ModSquad excels in data security, safety, and compliance, offering advanced solutions such as their patent-pending Cubeless secure workplace platform. Alongside their human expertise, they incorporate artificial intelligence and automation to optimize services and exceed customer satisfaction goals. ModSquad is particularly focused on areas like content moderation, trust and safety, community management, and maintaining high customer satisfaction rates. Their areas of specialization include gaming, e-commerce, retail, technology, and crypto. They blend human expertise with cutting-edge technology to offer tailored solutions that enhance customer experiences and operational effectiveness.
1165 - 1165 employees
Founded 2007
🤖 Artificial Intelligence
Customer Support Specialist
November 21
🇺🇸 United States – Remote
💵 $11 / hour
⏱ Part Time
🟡 Mid-level
🟠 Senior
💝 Customer Support
🦅 H1B Visa Sponsor
ModSquad
Customer Support Outsourcing • Content Moderation • Artificial Intelligence
ModSquad is a company specializing in intelligent customer support and outsourcing solutions. They provide a wide range of services including multi-language customer support, technical support, and CRM tool integration. ModSquad excels in data security, safety, and compliance, offering advanced solutions such as their patent-pending Cubeless secure workplace platform. Alongside their human expertise, they incorporate artificial intelligence and automation to optimize services and exceed customer satisfaction goals. ModSquad is particularly focused on areas like content moderation, trust and safety, community management, and maintaining high customer satisfaction rates. Their areas of specialization include gaming, e-commerce, retail, technology, and crypto. They blend human expertise with cutting-edge technology to offer tailored solutions that enhance customer experiences and operational effectiveness.
1165 - 1165 employees
Founded 2007
🤖 Artificial Intelligence
📋 Description
• Assist and guide customers to the right answers • Solve concerns and are the GPS for customers to understand and optimize the best use of a client's product or services
🎯 Requirements
• Customer service-oriented mods • Speaks and types fluent English (30 WPM minimum) • Has a quiet workspace and a working headset • Comfortable taking phone calls regularly • Hard-wired internet connection (no Wi-Fi) • Can commit to at least 30 hours per week • Zendesk or tech support experience is a plus
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