Inbound Sales, Onboarding Manager

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🕒 April 17

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MoeGo

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤝 B2B

☁️ SaaS

💰 $6.5M Seed Round on 2022-04

B2B • SaaS

MoeGo is a next-generation pet care platform designed for grooming, boarding, daycare, and multi-service facilities. It provides a scalable and user-friendly solution that streamlines scheduling, enhances customer relationships, and supports business growth. MoeGo empowers pet care businesses with an all-in-one platform, offering services such as mobile grooming, boarding, retail, and more. The company aims to make pet care operations more efficient and joyful by leveraging technology, enabling both pet professionals and pet parents to focus on their core activities. MoeGo offers various plans to cater to businesses of all sizes, from solo operators to large franchises, emphasizing improved communication, scheduling, and customer management.

📋 Description

• Lead and develop the Sales team • Drive high conversion rates and a speedy time to close through elite coaching of both Sandler and Challenger Sale methodology • Develop tooling to ensure the AEs can be ramped quickly and execute at a high level. • Hold the team accountable for good pipeline hygiene • Motivate and inspire the team to maintain high call volumes to inbound MQLs while balancing closing deals • Lead and develop the Solo & SMB onboarding team • Build strong relationships with each team member and create a supportive, high-accountability culture. • Coach Specialists in daily behaviors that drive outcomes: discovery, expectation-setting, milestone management, value framing, and objection handling. • Set clear standards for performance and quality, and hold accountability through direct, respectful feedback. • Build a team that improves week over week, not just gets through volume. • Build a scalable onboarding system • Systemize delivery with playbooks, templates, milestones, risk signals, and recovery paths. • Run a consistent team operating rhythm (1:1s, team meetings, coaching, quality reviews, and escalation reviews). • Protect focus by prioritizing the highest-impact work and cutting noise. • Track and demonstrate efficacy through data • Lead escalations with calm and strong judgment • Handle emotionally charged customer situations, including contract-sensitive escalation calls. • De-escalate, diagnose the real problem, and guide customers to clear next steps while maintaining business guardrails. • Train the team to handle more escalations independently over time. • Advocate for product improvements • Identify patterns where customers struggle due to product friction, not just training gaps. • Turn trends into clear recommendations with evidence and expected impact. • Drive cross-functional progress with Product and Engineering proactively. • Communicate clearly with leadership • Translate onboarding performance into outcomes leaders care about: time-to-value, retention risk, efficiency, and business impact. • Provide concise updates and clear plans for improvement.

🎯 Requirements

• 3+ years in B2B SaaS sales, onboarding, implementation, customer success, support leadership, or a closely related customer-facing role. • 1+ years people leadership experience, or strong evidence of leading coaching and performance management in practice. • Strong coaching fundamentals: you can raise capability through feedback, practice, and standards. • Proven ability to run difficult conversations and hold accountability professionally. • Calm escalation leadership under pressure, with strong emotional intelligence. • Data fluency: you can define metrics, interpret trends, and build criteria for reporting (including logic-based filters). • Systems mindset: you can turn messy reality into repeatable processes and team rhythms. • Strong cross-functional collaboration with Product, Engineering, Support, CS, and Ops. • Schedule flexibility for weekly evening collaboration with a China-based team.

🏖️ Benefits

• Flexible benefit plans to employees and their family members at no cost to the employees • 401(k) matching