MoeGo
51 - 200 employees
🤝 B2B
☁️ SaaS
💰 $6.5M Seed Round on 2022-04
B2B • SaaS
MoeGo is a next-generation pet care platform designed for grooming, boarding, daycare, and multi-service facilities. It provides a scalable and user-friendly solution that streamlines scheduling, enhances customer relationships, and supports business growth. MoeGo empowers pet care businesses with an all-in-one platform, offering services such as mobile grooming, boarding, retail, and more. The company aims to make pet care operations more efficient and joyful by leveraging technology, enabling both pet professionals and pet parents to focus on their core activities. MoeGo offers various plans to cater to businesses of all sizes, from solo operators to large franchises, emphasizing improved communication, scheduling, and customer management.
Junior Onboarding Specialist
🕒 June 1
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MoeGo
51 - 200 employees
🤝 B2B
☁️ SaaS
💰 $6.5M Seed Round on 2022-04
B2B • SaaS
MoeGo is a next-generation pet care platform designed for grooming, boarding, daycare, and multi-service facilities. It provides a scalable and user-friendly solution that streamlines scheduling, enhances customer relationships, and supports business growth. MoeGo empowers pet care businesses with an all-in-one platform, offering services such as mobile grooming, boarding, retail, and more. The company aims to make pet care operations more efficient and joyful by leveraging technology, enabling both pet professionals and pet parents to focus on their core activities. MoeGo offers various plans to cater to businesses of all sizes, from solo operators to large franchises, emphasizing improved communication, scheduling, and customer management.
📋 Description
• Guide new T4 and T5 tier customers through the full MoeGo onboarding process from kickoff to go-live • Conduct product walkthroughs, training sessions, and Q&A calls to drive early product adoption • Manage a portfolio of onboarding accounts simultaneously, ensuring timely milestones and customer satisfaction • Partner with Account Executives to ensure a smooth handoff from sales to onboarding • Document customer configurations, progress, and outcomes in CRM and project management tools • Identify and escalate risks or blockers that may impact the customer experience • Contribute to the continuous improvement of onboarding playbooks, resources, and processes • Collaborate cross-functionally with Support, Product, and Sales teams to resolve customer issues
🎯 Requirements
• 1–2 years of experience in a customer-facing role (onboarding, customer success, support, or similar) • Excellent verbal and written communication skills in English • Strong organizational skills with the ability to manage multiple accounts and priorities • Comfort with technology platforms and ability to learn new software quickly • A customer-first mindset with genuine enthusiasm for helping people succeed • Ability to work independently and proactively in a remote environment • Preferred: Experience working with SaaS platforms or in a tech startup environment • Preferred: Familiarity with CRM tools such as Salesforce, HubSpot or Monday.com • Preferred: Background in the pet care, grooming, or service industry • Preferred: Experience working cross-functionally with sales or product teams
🏖️ Benefits
• Competitive compensation at $75,000 CAD with opportunity for growth • Fully remote role with flexible working hours • Be part of a mission-driven team that genuinely loves what they do • High-growth environment with real opportunities to advance your career • Collaborative, inclusive team culture that values your ideas and input
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