Guidance Operations Specialist

November 17

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MOIA

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As an innovative, growing company, MOIA stands for mobility, community and has the higher objective of making our cities a better place to live in. As a fully electric ridesharing service, we are already on the move in Hamburg and Hanover for more than two million people. In collaboration with city planners, we carry out research into needs for a cleaner city, seek dialogue with the city and design smart new ways to reduce stress, noise and emissions in city traffic.

201 - 500 employees

📋 Description

• Own the global strategy for Remote Guidance operations and align it with the overall AV roadmap. • Drive the setup of Remote Operations Centers across Europe and North America, ensuring efficient and safe operations providing 24/7 coverage. • Define and maintain SOPs for monitoring, remote intervention, escalation, and system recovery. • Define operational KPIs, track performance, and drive continuous improvement based on analytical insights from our operations data. • Partner with Engineering and Product in aligning product requirements and operational concepts. • Lead safety and compliance efforts, including remote operator certification and adherence to local, state, and national regulations. • Drive efficiency and scalability through automation, human–machine interface improvements, and tooling. • Engage and manage technology vendors and partners; collaborate with legal, policy, and safety stakeholders.

🎯 Requirements

• Solid senior operations management experience in autonomous systems, transportation, logistics, aviation, mission-critical control centers, or similar fields. • Bachelor’s degree or equivalent practical experience (e.g., Logistics, Engineering, Business). • Proven collaboration in complex, cross-functional environments; strong collaboration and stakeholder management. • Process design & standardization experience (SOPs), excellent process understanding, including data flows and scenario thinking. • Remote operations/teleoperations domain knowledge and familiarity with AV hardware/software stacks. • Data-driven mindset with continuous improvement methodologies (e.g., Lean, Six Sigma, Kaizen). • Real-time decision-making under pressure and strong safety & compliance orientation. • Excellent verbal and written communication skills and cross-cultural collaboration ability. • Willingness to travel domestically and internationally (up to ~20%).

🏖️ Benefits

• Competitive salary (including bonus) • Hybrid work setup: Work from home or one of our offices - you and your team decide how often to meet, blending flexibility with collaboration! • Flexible working hours and the possibility of flexible work arrangements depending on your needs (parenting, care work, volunteering, etc.) • Budget and monthly expense allowance for home office setup • Possibility of remote work from outside Germany for up to 6 weeks per year from over 35 countries - learn more in our blog! • Public transport ticket (fully subsidized "Deutschlandticket") for commuting and travelling throughout Germany and discount on MOIA rides • Subsidized fitness club membership or bike leasing • Learning environment with continuous learning days, job rotation, trainings and workshops, coaching, conferences, books, and language classes • Mental health support, 1:1 sessions with external professionals and mental unload workshops • 30 vacation days, sabbatical and unpaid leave option • Relocation support with service provider (visa, administration, etc.) • Dog-friendly offices