Technical Account Manager

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November 12

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Mondo

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B2B • Enterprise • HR Tech

Mondo is a staffing company specializing in connecting talented individuals with companies in need of digital marketing, IT, and creative staffing solutions. They offer recruitment services for a variety of roles including data analysts, software engineers, UX designers, and more, focusing on building long-term relationships and understanding the specific needs of their clients. Mondo prides itself on delivering personalized talent solutions that align with the values and goals of both candidates and employers.

51 - 200 employees

Founded 2000

🤝 B2B

🏢 Enterprise

👥 HR Tech

📋 Description

• Provide technical support to customers, resolving product issues in a timely and efficient manner. • Assist in the onboarding process of new customers, ensuring they understand how to use our products effectively. • Offer expert advice and solutions to customers regarding the optimal use of our products and services. • Gather and relay customer feedback to the product development team for continuous improvement. • Develop and maintain comprehensive documentation, including user guides, FAQs, and technical support articles. • Identify and document customer success stories to highlight the benefits and value of our products. Work closely with the marketing team to share these stories through various channels. • Act as an advocate for the customer within the company, ensuring their needs and concerns are addressed. • Monitor and report on key performance metrics related to customer success and product usage.

🎯 Requirements

• 5+ years of experience in a technical support or customer success role within the security industry is required • Fluent in German and English is required • Proven track record of managing customer relationships and delivering excellent customer service. • Experience with: • - OS: Linux, Windows, macOS • - Cloud: VMware, AWS, Azure, GCP, K8s • - DevOps: Ansible, Terraform, GitHub • - CRM systems (e.g., Salesforce, Zendesk) and customer support tools. • Strong knowledge of security principles, techniques, and technologies. • Experience with security tools such as firewalls, IDS/IPS, SIEM, and vulnerability scanners. • Familiarity with regulatory requirements and industry standards (e.g., ISO 27001, NIS2, BSI, GDPR). • Comfortable with a Linux/Mac Terminal • Ability to troubleshoot and resolve complex technical issues. • Strong analytical and problem-solving skills. • Preferred: Cloud security (e.g., AWS, Azure, GCP), API, and DevOps tools experience.

🏖️ Benefits

• Competitive salary • Flexible working hours • Professional development opportunities