Customer Success Lead

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August 21

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MoneyHash

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Fintech • SaaS • B2B

MoneyHash is Africa and Middle East’s first all-in-one flexible payments and revenue operations platform, designed to cover all payment needs. The company focuses on helping businesses build, optimize, and scale their payment infrastructure efficiently at any stage of growth. MoneyHash provides a full-stack solution that accelerates payment processes and enhances go-to-market speed. Their platform offers a wide range of payment methods, including cards, wallets, bank transfers, crypto, and BNPL, making it easy for users to enter new markets with localized solutions. MoneyHash is ideal for software platforms, merchant aggregators, virtual wallets, eCommerce, and SaaS businesses, providing seamless integrations and payment features through its Super-API infrastructure.

11 - 50 employees

💳 Fintech

☁️ SaaS

🤝 B2B

💰 Pre Seed Round on 2022-01

📋 Description

• Design and deliver customized, forward-thinking solutions that address complex payment needs and merchant pain points • Provide a seamless onboarding experience that sets our customers up for long-term success • Continuously improve payment performance and uncover growth opportunities through data-driven insights • Stay ahead of fintech trends to help our customers scale faster and smarter • Act as the key interface between our merchants and third-party providers, ensuring smooth integrations and quick resolutions • Collaborate with product, business, operations, and technical teams to deliver seamless payment experiences • Ensure merchant success across departments and drive long-term value

🎯 Requirements

• 5+ years in customer success, account management, or related role with at least 2 years in leadership capacity • Experience with B2B SaaS or fintech companies, preferably in payments, financial services, or merchant-facing platforms • Deep understanding of payment processing, payment orchestration, and provider networks • Proven track record of building and scaling customer success processes and teams • Able to explain complex payment concepts to non-technical stakeholders • Strong analytical skills with data-driven approach to outcomes and performance • Excellent written and spoken English communication • Comfortable operating in ambiguity and defining structure as you go • Experience managing customer relationships during high-stakes technical incidents

🏖️ Benefits

• Respect: We’re a global team and value diversity, empathy, and honest dialogue. • Humility: We give and receive feedback with openness, leaving egos at the door. • Flexibility: We adapt quickly, learn constantly, and step up where needed. • Willingness to Learn: We embrace growth, celebrate iteration, and treat every mistake as a step forward.