Clinical Operations Manager

Job not on LinkedIn

2 days ago

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

💵 $120k - $150k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏥 Clinical Operations

🦅 H1B Visa Sponsor

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Motion.

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At Motion, we're bringing together engineers, designers, data scientists, operators, and clinicians to reimagine how we care for injuries and body pain.

11 - 50 employees

💰 $4.8M Venture Round on 2017-08

📋 Description

• Design, adapt, and refine core workflows and processes - for things like scheduling, referral management, authorizations, care coordination, and patient services. • Build and report on key operational, quality, and patient experience metrics. • Collaborate closely with Product, Clinical, Finance, and other stakeholder groups to ensure seamless patient journeys and high-quality service. • Oversee clinic facilities, physical plant needs, and coordinate with landlords or vendors (including support with lease review and management). • Drive operational projects and change-management initiatives tied to service expansion and strategic priorities. • Identify opportunities to strengthen processes and scale new services effectively. • Support new client implementation, including process design, workflow setup, systems connections, and training. • Help manage ongoing client relationships; serve as a key partner for problem-solving, performance monitoring, reporting, and escalation support. • Ensure service levels, reporting, and operational handoffs meet client expectations and internal quality standards. • Lead hiring, onboarding, and training for your future team to ensure people are set up for success from day one. • Nurture a culture of collaboration, high accountability, and exceptional service. • Establish and track team SOPs, SLAs, and performance metrics, ensuring clarity, consistency, and quality. • Provide regular coaching and development, helping all people to grow. • Deliver ongoing training as workflows change or new skills are required. • Manage team coverage, escalations, and every day needs, ensuring smooth daily operations. • Operate confidently in new and undefined territory - this role is stepping into spaces the company hasn’t built before. • Work autonomously and make sound decisions with limited direction, especially as priorities shift in real time. • Anticipate gaps before they surface and build scrappy, scalable solutions as new services and capabilities come online. • Roll with the punches in a fast-moving, evolving environment where responsibilities will change as we grow. • Partner closely with leadership to translate broad strategy into practical, daily operational execution.

🎯 Requirements

• 6+ years of experience in complex, multi-site, speciality care delivery operations or a related operational role. • People management experience, including supervision, hiring, coaching, and nurturing top-notch culture. • Demonstrated ability to build operational or patient-facing workflows and SOPs from scratch. • Experience navigating client relationships, vendor management, or partner-facing responsibilities. • Strong comfort working with data and metrics, including developing KPIs, building dashboards, and translating insights into action. • High technical aptitude with EHR systems, workflow configuration, and operational technology tools. • Familiarity with budget creation, resource planning, and financial stewardship. • Excellent communication and relationship-management skills, with the ability to partner across teams and external stakeholders. • A natural builder - someone who leaves things better than they found them, even when it’s hard. • A patient-service mindset and passion for creating welcoming, high-quality care environments. • Strong flexibility and foresight to rapidly prioritize multiple workstreams with the ability to handle day-to-day execution while juggling strategic initiatives. • Proven ability to work autonomously, make decisions with incomplete information, and manage competing priorities. • Ability to remain calm, resourceful, and solutions-focused in the face of ambiguity, change, and operational complexity.

🏖️ Benefits

• Health Benefits: We’ve got you covered - literally. Our dental and vision plans are 100% company-paid and ALL our medical plans are up to 90% company-paid. Plus, 24/7 virtual care, family building assistance, HSA plans with up to a $1,000 company gift, FSAs, and more! • Retirement Savings: Secure your future with our competitive retirement plans, which include a 100% company match on up to 4% of your salary to help you grow your savings. • Paid Time Off: From 16 days of PTO to start (plus an additional week at your 3 year anniversary), 12 company holidays, and 1 floating holiday every year to paid parental, bereavement, and jury duty leave, we’re here to support you through all of life’s moments. • Mental Health Support: Your mental health matters. That’s why we provide free 24/7 access to mental health resources to ensure you’re supported whenever you need it. • Plan for the Unexpected: We help you protect yourself and your loved ones with company-paid life insurance & AD&D, and voluntary short-and-long-term disability options.