Emergency Call Handling Solution Architect

Job not on LinkedIn

October 17

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

🌽 Illinois – Remote

Although this job is listed in Illinois, this company may be open to hiring remote in other states.

+2 more states

🐊 Florida – Remote 🌽 Illinois – Remote 🔔 Pennsylvania – Remote ⚔️ Virginia – Remote

💵 $95k - $105k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

🦅 H1B Visa Sponsor

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Motorola Solutions

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Security • Telecommunications • Enterprise

Motorola Solutions is a company that provides a comprehensive safety and security ecosystem, offering technology solutions to protect people, property, and places. The company specializes in critical communications, video security systems, command center solutions, and managed & support services. Their products include mission-critical P25 radios, professional DMR radios, broadband devices, and video security systems powered by AI analytics. Motorola Solutions serves various industries, including public safety, education, healthcare, law enforcement, and more, with a focus on enhancing operational efficiency and response in critical situations. They are committed to delivering solutions that help their customers stay connected, communicate clearly, and act with certainty in the harshest conditions.

10,000+ employees

Founded 1928

🔐 Security

📡 Telecommunications

🏢 Enterprise

📋 Description

• The ECH Solution Architect is accountable for the detailed operational design of the system being implemented • Conduct a detailed Call Flow design based on the customer’s requirements • Provide advice and information on the benefits and risks of possible solutions • Work closely with Project Manager(s), Sales Engineers, Channel Partners, and customers at various stages of project deployments • Provide expert consultation, detailed call flow documentation, cabinet drawings, and infrastructure solutions to enable quality Emergency Call Handling implementations • Collaborate and oversee all other technical resources supporting the project • Gather requirements for successful deployment • Support Project Manager and customer in coordination of meetings and resources needed for project success • Lead detailed Operational Call Flow Design meetings with the project team and customer, either on-site or remotely • Deliver and manage project-specific documentation • Provide support and mentorship to other team members

🎯 Requirements

• 5+ years of technical or engineering experience • Legal authorization to work in the U.S. indefinitely is required. • Expertise in VESTA 9-1-1 software suites is a must • Experience in deployment and integration of complex IP and TDM telephony products and systems • Expertise with PBX and telco analog, digital, and SIP-based technologies. • Expertise with TCP/IP networking • Working knowledge of IP Subnetting, switching, and routing • Previous experience in Public Safety Applications, including deployment, integration, and implementation, and/or previous or current operations and administration skills within a PSAP environment are a plus • Experience leading and being a consultative representative of complex projects • Ability to apply critical thinking skills to solve problems and make decisions • Ability to manage difficult or emotional customer situations

🏖️ Benefits

• Incentive Bonus Plans • Medical, Dental, Vision benefits • 401K with Company Match • 10 Paid Holidays • Generous Paid Time Off Packages • Employee Stock Purchase Plan • Paid Parental & Family Leave • and more!