System Manager

Job not on LinkedIn

November 18

🥔 Idaho – Remote

Although this job is listed in Idaho, this company may be open to hiring remote in other states.

💵 $95k - $105k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

Apply Now

Receive Emails with Similar Jobs

Motorola Solutions

WebsiteLinkedInAll Job Openings

Security • Telecommunications • Enterprise

Motorola Solutions is a company that provides a comprehensive safety and security ecosystem, offering technology solutions to protect people, property, and places. The company specializes in critical communications, video security systems, command center solutions, and managed & support services. Their products include mission-critical P25 radios, professional DMR radios, broadband devices, and video security systems powered by AI analytics. Motorola Solutions serves various industries, including public safety, education, healthcare, law enforcement, and more, with a focus on enhancing operational efficiency and response in critical situations. They are committed to delivering solutions that help their customers stay connected, communicate clearly, and act with certainty in the harshest conditions.

10,000+ employees

Founded 1928

🔐 Security

📡 Telecommunications

🏢 Enterprise

📋 Description

• Travel in the state of Idaho upon dispatch from MSI technical support. • Regular travel to customer sites to provide preventative maintenance on a scheduled basis. • Manage and lead day-to-day activities in meeting MSI’s contractual commitments documented in the Maintenance Agreement with the customer • Manage and lead our relationship with the customer • Ensure that customer satisfaction goals are met both internally and with the customer • Procure and coordinate any internal resources that may be needed • Ensure compliance with response/restoration time commitment • Remotely diagnose system failure and facilitate call management as applicable • Manage Emergency Service efforts and escalation procedures

🎯 Requirements

• Bachelor’s degree in Computer Science (or related degree) or equivalent work experience • 4+ years of customer support experience • 3+ years of IT support experience • Strong written and oral communication skills. (Fluent in English, oral and written) • Strong soft skills, interpersonal communication, and problem-solving skills. • Ability to handle stressful situations & troubleshoot critical issues while maintaining effective communication with Customer and Motorola Management. • Working knowledge of Analog and Digital Telephony • Microsoft MCSE or equivalent experience • Cisco CCNA certifications or related experience • In depth installation, configuration, and troubleshooting experience for Windows Server 2008, 2012, Windows 7, Windows 10 Operating Systems • Experience with Windows Domain architecture/ integration / Active Directory • Experience in providing Linux/UNIX technical support to customers • Experience with troubleshooting various server/desktop hardware related issues • Experience with Servers (Dell and HP) • Experience in troubleshooting LAN/WAN • Experience with VOIP applications • Experience troubleshooting 3rd party application integration

🏖️ Benefits

• Medical, Dental, Vision benefits • 401K with Company Match • 10 Paid Holidays • Generous Paid Time Off Packages • Employee Stock Purchase Plan • Paid Parental & Family Leave