Senior Manager, Workplace Technology

November 1

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Mozilla

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B2C • Cybersecurity • Software

Mozilla is a non-profit organization dedicated to promoting an open and accessible internet. They are the makers of the popular Firefox browser, which emphasizes user privacy, speed, and control. Mozilla also offers a range of products that focus on internet security and privacy, including Mozilla VPN, Firefox Relay, and Mozilla Monitor. Additionally, the organization is involved in open-source projects, AI innovation, and advocating for digital rights. Mozilla aims to empower users with trustworthy technology and policies that protect privacy, support open-source AI development, and foster accountability for tech companies.

501 - 1000 employees

Founded 1998

👥 B2C

🔒 Cybersecurity

📋 Description

• Own the Workplace Tech portfolio — Collaboration Suite & Enterprise GenAI tools (Google Workspace, Slack, Zoom, Atlassian, OpenAI/Claude/Gemini), AV/UC (rooms, conferencing, telephony/VoIP/softphones), SSO/IAM, Enterprise Search, and workflow automations. • Define, implement, and operationalize Enterprise Service and Data architecture to enable secure and efficient automated self-serve workflows across the organization. • Lead, coach, and grow a high-performing team; set clear goals/OKRs, establish SOPs/runbooks, and foster a culture of reliability, transparency, and continuous improvement. • Lead with clarity and collaboration: communicate a clear vision, invite dialogue, and build consensus to move initiatives forward effectively. • Be a key advisor to senior leadership on workplace technology risks, strategies, and long-term planning. • Lead operational excellence initiatives: define SLAs/SLOs/SLIs, instrument health dashboards, and strengthen incident, problem, and change management practices to reduce MTTR and prevent recurrences. • Build and scale onboarding, offboarding, and mover workflows (API-driven) across identity, access, devices, and collaboration tools — secure, auditable, and fast. • Establish and enforce data protection controls (DLP, classification, retention, sharing policies) in partnership with Security, Legal, and Privacy; manage exceptions and review cycles. • Participate in the development and execution of enterprise security policies, technology practices, and standards across Application, Endpoint, Data, and Infrastructure domains. • Partner and deliver on ISO compliance / GRC-related gaps and remediations in the Workplace Technology domain. • Own FinOps for the stack: usage metering, chargebacks/allocations, forecasting, license right-sizing, and budget accountability; present quarterly business reviews with data-backed decisions. • Run vendor and contract management end-to-end (RFPs, evaluations, security/privacy reviews, renewals, pricing negotiations, and consolidation) to simplify the estate and optimize cost. • Standardize the in-office and virtual collaboration experience: define room standards, manage AV lifecycle, monitoring/alerts, and ensure quality hybrid participation for events and all-hands. • Define the enterprise search strategy and roadmap; integrate sources (Drive, Confluence, Slack, etc.), tune relevance/permissions, and measure adoption and time-to-answer. • Launch new tools and capabilities safely: run pilots, oversee change management, and lead user communications, training, and enablement for measurable adoption outcomes. • Partner closely with IT, Security, Workplace/Facilities, People Ops, Finance, and Comms to align on priorities, roadmaps, and compliance obligations.

🎯 Requirements

• 10+ years of progressive experience in developing and delivering a robust workplace technology framework • Proven people leadership: managing managers/ICs, setting strategy and roadmaps, and delivering reliable services at scale • Strong critical thinking skills with the ability to drive long-term organizational impact • Proven ability to translate vision into results — navigating ambiguity and constraints with creativity, teamwork, and clear prioritization to meet business needs • Ability to collaborate and influence a diverse group of stakeholders to address cross-functional challenges and lead change. • Strong understanding and deep knowledge of enterprise systems and services with security and compliance best practices • Hands-on experience managing SaaS and UC platforms (Google Workspace, Slack, Zoom, Atlassian) and literacy with SSO/IAM (Okta/Azure AD, SAML/OIDC, SCIM) and workflow automation • Experience designing and running scalable onboarding, offboarding, and mover processes and self-service experiences that “shift left” and reduce ticket volume • Bias for automation and measurement: using APIs, scripting, and integration platforms to remove toil and make data-driven decisions with SLIs/SLOs, CSAT, and adoption metrics • Ability to develop incident Root Cause Analysis (RCA) and remediation plans to resolve risk deficiencies working with respective stakeholder teams • Track record enforcing data protections (DLP, classification, retention, eDiscovery) and partnering with Security/Legal on policies, audits, and exceptions • Strong understanding of security and compliance best practices across enterprise systems and services. • Ability to partner across teams to identify, prioritize, and close GRC or compliance gaps effectively • Strong FinOps and vendor management acumen: usage analytics, license optimization, cost modeling/forecasting, and confident contract negotiation with major SaaS/AV providers • Program and change management expertise: crisp user communications, training, enablement, and KPI-driven adoption of new capabilities (including GenAI) with clear safety guardrails. • Excellent cross-functional communication and stakeholder management; calm, data-driven leadership during incidents and while steering strategic trade-offs.

🏖️ Benefits

• Generous performance-based bonus plans to all eligible employees - we share in our success as one team • Rich medical, dental, and vision coverage • Generous retirement contributions with 100% immediate vesting (regardless of whether you contribute) • Quarterly all-company wellness days where everyone takes a pause together • Country specific holidays plus a day off for your birthday • One-time home office stipend • Annual professional development budget • Quarterly well-being stipend • Considerable paid parental leave • Employee referral bonus program • Other benefits (life/AD&D, disability, EAP, etc. - varies by country)